Analyst – Business Support

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Key Purpose To provide administrative support. Specific duties will include but are not limited to: Booking Travel & Visa Co-ordinating diaries Expense Filing HR/IT Issues (as helpdesk support only) AP Vouchers/3rd Party Invoices Room Booking Updating Organisational Chart Format Reports and prepare Presentation Decks Document Management – Update Sharepoint Sites and Team Directories Maintain Project Trackers Key Dimensions Financial Delegation The position has no set financial delegation. The CMG JBS Director of Operations and/or Manager of Operations must approve all financial expenditures. Key Internal Relationship The CMG-JBS Business Support Analyst: Reports to the Assigned Manager on daily issues/queries, identified risks or concerns or if requiring assistance. Interacts with the team to share knowledge and contribute to continual improvement of the team. Interacts and builds a high level of rapport with Brokers and CMG Manager for Operations to achieve our vision and strategic goals. Key External Relationship Liaises with brokers regarding documentation or file clarification. Contacts external parties as directed by the broker. Key Accountabilities PROVIDING SUPERIOR CLIENT SERVICE Efficiently manages time to meet required timeframes and obligations relating to the provision of quality client service. Appropriately and correctly uses all internal systems, processes and policies. All work is completed to required standards ensuring accuracy and compliance with any relevant industry and client requirements. At all times ensures a ‘client first’ attitude is displayed when undertaking the role, including the provision of high-quality service to internal and external client Answer inbound calls and all other client requests as required, assisting clients and responding to client requests where appropriate and in a timely manner. Ongoing monitoring and management of all internal systems through the entire workflow lifecycle. DEVELOPMENT AND INNOVATION Monitor own performance against set KPIs and adjust work processes as required in order to meet KPIs. OTHER Other duties within safety and competency parameters, as directed by your assigned Manager, from time to time. Conduct all activities in accordance with the Company’s Quality management system. Key Performance Indicators Knowledge Demonstrated knowledge of office work processes and experience in following these. Knowledge of professional standards and expectations in an office environment. Practical knowledge of customer service standards and experience in a service-driven environment. Knowledge of and prior experience in meeting client SLAs and individual and team KPIs.

Demonstrated time management skills, with proven ability to deliver results within deadline. Demonstrated customer service skills, with the ability to communicate effectively with a diverse range of internal and external clients. High computer literacy skills. Abilities Ability to manage own time and workflow effectively to meet/exceed turnaround times and deadlines. Ability to deal with challenging KPIs and factors outside own control. Ability to work within a busy ‘open plan’ office environment and continue to focus on work despite interruptions. Ability to work with attention to detail and a high degree of accuracy. Ability to respond to urgent requests in a calm and professional manner. Ability to work with CMG Team