Professional, Account Services

Values & Innovation

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.

Our Values define and unite us, the beliefs that are the red thread that connects everyone at Under Armour. Our values are rallying cries, reminding us why we're here, and fueling everything we do.

Our pursuit of better begins with innovation and with our team's mission of being the best. With us, you get the freedom to go further - no matter your role. That means developing, delivering, and selling the state-of-the-art products and digital tools that make top performers even better.

If you are a current Under Armour teammate, apply to this position on the Internal Career Site Here.   Purpose of Role

As part of EMEA Supply Chain, you will be responsible for executing the day to day orderbook management for your accounts. You will connect with UA customers and internal stakeholders across several channels of communication.  You will be measured on achieving KPIs and goals for both your function and POD, with a focus on execute today. There will be strong interaction with all other Supply Chain pillars, particularly Logistics & Distribution. Further, the role works closely with our Regional Sales team & Planners. You will be held to a higher standard of execution, with the expectation of functional expertise and process improvements. Travel to our regional hub, and regular visits to our key customers will be expected.  Your Impact

Orderbook Management     Track and maintain orders and be accountable for all KPI’s with regards to your own order book.       Ability to follow processes and procedures of both the function and the POD.      Work daily in a variety of systems including SAP, BI, B2B and Excel.       Ensure a working knowledge of entire order cycle      Actively support our UA DH team and x-functional teammates.    Analysis and Communication     Run and analyze daily / weekly / monthly reports according to service level agreements.      Communicate proactively, professionally, efficiently, and tactfully with accounts, sales, logistics and all other cross functional areas.   Problem Solving and Enquiries     Effectively problem solve ensure accurate and timely delivery of products to accounts.      Handle a variety of supply chain related enquiries in a timely manner.       Adapt to any new IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios    Additional level Expectations     Functional Expertise: Super user for any IT upgrades (SAP, B2B, BI), new processes, new applications and/or scenarios. Support functional SAP training across AS team (x-POD), be involved in overall onboarding plan and progress for AS (including policies and procedures).      Be the first back up to Manager from a POD and regional point of view (In absence, handle escalations, drive RTB and intake plan reporting, lead team meetings, account visits / scorecards etc), and should be seen as a mentor by less experienced teammates.      Drive Projects / Process improvements – Identify gaps in current processes, to drive further business improvements (focus on efficiency, service level and sustainability).  Qualifications

Proficiency with Microsoft Office Suite and SAP is preferred

2 years +’ experience in supply chain operations or customer service   Team focused

High level of competency for customer service

Exceptional presentation skills required.

Highly effective communicator with the ability to summarize and present complex data.

Proficient in Microsoft Office Suite and Business Objects based reporting

Knowledge enterprise management system and CRM solutions (SAP preferred etc.)

Workplace Location