Customer Order Management Representative - Level II - OFFC

We are looking for a talented Customer Order Management Representative Level II to join our team specializing in Supply Chain Planning for our Cummins Inc. facility in Rocky Mount, NC

In this role, you will make an impact in the following ways:

Serve as a trusted single point of contact for assigned customer accounts, owning the full order life cycle—from customer set‑up through shipment—to ensure on‑time, accurate order fulfillment.

Drive seamless cross‑functional coordination with customers, parts distribution centers, manufacturing plants, logistics, and internal teams to meet agreed ship dates and service commitments.

Proactively manage order execution and communication, providing accurate documentation and consistent status updates to customers throughout the order process.

Resolve complex customer inquiries and escalations through in‑depth research and strong knowledge of Cummins systems, processes, and policies, meeting or exceeding SLA response expectations.

Ensure regulatory and export compliance by validating customer adherence to export policies and compiling complete, accurate export and shipping documentation per applicable legislation.

Act as a quality liaison between customers and manufacturing/aftermarket teams by submitting and tracking Material or Process Non‑Conformance claims through the Quality Management System.

Maintain high data integrity and visibility by accurately documenting all internal and external interactions, enabling traceability, reporting, and informed decision‑making.

Strengthen Customer Order Management effectiveness by supporting department goals, leading or participating in process improvement initiatives, and contributing insights that drive a more proactive customer support model.