Business Analyst

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Analyst About your role: Reporting to the Programme Director and/or Programme Manager, the role of Business Analyst is to support client implementations, conversions and migration initiatives by gathering, analysing and documenting business and functional requirements in line with programme objectives and delivery needs. Working closely with clients, internal Fiserv teams and third-party partners, the Business Analyst plays a key role in ensuring that business needs are clearly understood, translated into structured functional requirements and aligned to solution capabilities, operational processes and target-state outcomes. The Business Analyst is responsible for supporting analysis activities across the full project lifecycle, from initial requirements definition and current-state assessment through functional documentation, testing support, go-live readiness and transition to BAU. The role acts as a critical link between business stakeholders, subject matter experts, implementation teams, product, technology and testing teams to help ensure that solutions are delivered in line with business, operational and technical requirements. Within this context, the role requires a solid understanding of issuing and card-processing environments, including client servicing, operational processes and the impacts of migrating from legacy platforms to modern target solutions. What you’ll do: Leading business and functional requirements discussions with clients, internal stakeholders and subject matter experts to gather, validate and document project needs. Analysing current-state and target-state processes to identify functional gaps, operational impacts, dependencies and areas requiring clarification or design decisions. Defining and documenting business requirements, functional requirements, process flows, business rules, user stories and other supporting analysis artefacts. Translating business needs into clear, structured and actionable functional requirements for implementation, product, technology and testing teams. Supporting solution definition activities by working closely with SMEs, implementation teams, product teams and technical teams to assess options and recommend appropriate functional approaches. Producing and maintaining analysis documentation across the project lifecycle, including requirements packs, functional specifications, gap analysis, decision logs and process documentation. Developing and maintaining requirements traceability to ensure approved requirements, changes and decisions are tracked and aligned to delivery outcomes. Supporting the documentation of the overall functional approach, including impacts to client processes, operational models, controls and target-state solution design. Identifying, analysing, researching and resolving functional queries raised by internal teams, clients and third-party partners. Supporting impact assessments related to process changes, regulatory and compliance requirements, operational readiness and implementation activities. Working closely with issuing, card-processing and operational stakeholders to ensure that business priorities, processing requirements and client expectations are clearly understood and reflected in the solution. Supporting readiness activities by ensuring that requirements, process impacts, decisions and functional dependencies are clearly understood by all relevant stakeholders. Acting as a key liaison between