Senior Consultant Business Systems

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Overview This role leverages backend reporting datasets and advanced analytical tools not available through standard application interfaces to uncover insights, troubleshoot complex issues, and guide product strategy. The ideal candidate is a highly motivated self-starter who proactively identifies problems, independently pursues solutions, and continuously seeks out new tools and techniques to improve outcomes and efficiency.

Data Analysis and Product Insights Independently access and analyze backend OCDC datasets to generate actionable insights Develop complex queries and analytical models to evaluate product performance, vendor outcomes, and system behavior Proactively identify trends, anomalies, and opportunities without requiring explicit direction Deliver clear, concise reporting to enable Product Management decision-making Requirements Development and Product Support Partner with Product Managers to shape and refine business and technical requirements Translate analytical findings into well-defined product enhancements and backlog items Provide data-driven recommendations to influence prioritization and product direction Continuously identify gaps in product capabilities and propose innovative solutions Strategic Troubleshooting and Root Cause Analysis Lead independent investigations into system issues, data discrepancies, and operational challenges Apply structured problem-solving techniques to identify root causes and recommend solutions Go beyond surface-level analysis by connecting data patterns across systems and workflows Collaborate with Engineering and Operations to validate findings and implement corrective actions Vendor Performance and Operational Optimization Analyze vendor performance across cost, quality, and turnaround metrics Identify optimization opportunities and propose actionable improvements Develop creative approaches to evaluating vendor effectiveness using available data sources Support strategic decision-making related to vendor selection and performance management Management Reporting and Insight Communication Design and deliver executive-ready reporting, dashboards, and analytical summaries Translate complex datasets into clear, business-relevant insights Anticipate stakeholder needs and proactively generate reporting to support them Continuously improve reporting approaches through new tools, automation, and visualization techniques Critical Traits and Working Style Expectations This role is designed for a highly proactive and self-motivated individual who thrives in an ambiguous, fast-paced environment: Self-Starter Mentality: Takes initiative without waiting for direction; identifies problems and drives solutions independently Curiosity and Ownership: Actively explores data and seeks to understand 'why,' not just 'what' Creative Problem Solving: Applies new tools, techniques, and approaches to solve complex and non-obvious problems Continuous Learner: Quickly adopts new technologies (e.g., data platforms, AI tools) to improve productivity and outcomes Bias Toward Action: Moves quickly from insight to recommendation to execution Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks. Evaluate emerging trends to drive continuous improvement and strategic innovation. Comply with the terms and conditions of the