Program Manager, Extended Workforce Solution & Business Operations

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

Hardware Engineering is an innovative and collaborative group of electrical, mechanical, reliability, software and vehicle engineers. We design, build, and perfect the products which are the eyes and ears of Waymo's autonomous driving technology, and integrate those products into vehicle platforms. We're seeking curious and talented teammates to keep us moving in the right direction.

• Risk Management & Compliance: Identify, assess, and mitigate contingent workforce risks (operational, legal, reputational, cultural, and financial) while auditing program compliance.

• Vendor Lifecycle & Contract Administration: Facilitate vendor onboarding, manage the end-to-end contract lifecycle (MSAs, SOWs, NDAs), monitor SLA performance, and resolve operational discrepancies.

• Stakeholder & Supplier Engagement: Manage end-to-end communication workflows, handle system access/control requests, and partner with internal Vendor Managers and external suppliers to drive best-in-class engagement.

• Cost Optimization & Business Cases: Identify and lead in-year and long-term cost-efficiency initiatives, independently gathering the data needed to build strategic business cases.

• Process Scaling & Automation: Identify opportunities to scale operations and lead process improvement deliveries through tooling, data insights, and workflow automation.

• Analytics & Program Reporting: Track, analyze, and report on key program metrics, scope, findings, and recommendations to measure business impact and operational efficiency.

• Experience: 5+ years of Operational experience, with a focus on managing or maturing risk/operational workflows.

• Education: Bachelor's Degree in a relevant field or equivalent practical experience.

• Tools & Framework Tracking: Direct experience with Jira and structured requirements tracking to manage operational priorities, action items, and cross-functional deliverables.

• Process Improvement & Systems Thinking: Proven track record of evaluating complex workflows, identifying failure modes, and authoring clear, comprehensive operational documentation.

• Communication & Collaboration: Exceptional written and verbal communication skills, with the ability to build trust, align diverse stakeholders, and influence without formal authority.

• Tech Proficiency: Demonstrated ability to leverage technology for increased efficiency and quickly adopt new