System Engineer, Data Center Central Operations Install

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. The Data Center Global Operations: Central Operations Install Team within Amazon Web Services (AWS) is looking for a talented systems engineer to join our team. We are a team that provides technical support to the global operations business within AWS data centers. Our vision is to ensure that work driven into AWS Data Centers is safe, secure, serviceable, supportable and highly available for customers. As a Subject Matter Expert (SME) for the operations team, you will primarily be working within the organization to improve our install workflows and fix systemic issues to allow the location operations teams to hand off capacity more smoothly and efficiently. Aside from your direct team, your daily work engagements will be with the network engineering, service teams, and local operations teams. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities • You will develop solutions to recover capacity for customers. • You will work with support and systems engineers to push upstream fixes to enable capacity recovery. • You will own and make improvements to global directed workflows that enable local teams to hand off capacity. • You will work to deep dive defects throughout the capacity installation process, and work to develop solutions to mitigate defects. • You will contribute to data analytics to support your role. • You will evaluate data and trending patterns to uncover defects across product life cycles. A day in the life A day in the life of this role will involve a mix of working with our internal DCC Ops, Support/System Engineering, TPM's, Hardware Engineering, and Software teams to address systemic issues and resolve capacity recovery campaigns.