Specialist, Technical Support Business

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The Specialist in Business Tech Support at T-Mobile is instrumental in providing advanced technical support and solutions for business technology systems. This role is crucial in troubleshooting and resolving complex issues that impact business operations, ensuring minimal downtime and maximum productivity. By collaborating with IT and business teams, the Specialist helps in optimizing technology infrastructure to meet current and future business needs. Their expertise supports the seamless integration of new technologies into existing systems, enhancing overall business efficiency. The Specialist's contributions are vital to maintaining T-Mobile's reputation for technological excellence and operational reliability. Job Responsibilities : Troubleshoots and resolves complex technical issues impacting business operations Collaborates with IT and business teams to optimize technology infrastructure Supports the integration of new technologies into existing systems Ensures minimal downtime and maximum productivity of business technology systems Maintains operational reliability and technological excellence Enhances overall business efficiency through advanced technical support Education and Work Experience : High School Diploma/GED (Required) Less than 2 years Providing technical support for IT equipment, software, and mobile devices (Preferred) Less than 2 years Advanced technical troubleshooting of desktops, laptops, and servers (Preferred) Less than 2 years Working with Microsoft Office 365 Services and various operating systems including Windows and Apple OS (Preferred) Knowledge, Skills and Abilities : Problem Solving Expertise in identifying, diagnosing, and resolving complex technical issues in business technology systems. (Required) Technical Support Ability to provide advanced technical support and troubleshoot issues to ensure minimal business downtime. (Required) Collaboration Strong capability to work effectively with both IT and business teams to optimize technology infrastructure. (Required) Microsoft Office Proficiency in Microsoft Office tools to support documentation, reporting, and analysis tasks. (Required) At least 18 years of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): No DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No   Total Target Cash Earnings Opportunity: $45,034 - $81,245 National Base Pay Range: $20.62 - $37.20 The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.  The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ372484&paradox=1 At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly