Senior Manager, Program Management

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.   We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.   The Royal Caribbean Group’s AI & Analytics Team has an exciting career opportunity for a full time Senior Manager, Program Management reporting to the Senior Director, AI Engineering.   The position is onsite and based in Miami, Florida.     The position is also not eligible for work authorization sponsorship.   Position Overview:   We are seeking a Senior Technical Program Manager to lead program delivery for the Gen AI Center of Excellence (CoE) at Royal Caribbean Group. This is a senior, cross-functional role accountable for the end-to-end lifecycle of our Gen AI portfolio - from business intake and use case qualification through solution design, custom application development, enterprise deployment, and post-production support.   The successful candidate will own the operating rhythm of a CoE that supports multiple brands and business units simultaneously. You will manage a growing demand pipeline against constrained engineering capacity, bring transparency to the portfolio through disciplined backlog and program management, and make the demand-versus-capacity case that drives investment decisions. You will work across Data Engineers, AI/ML Engineers, Data Scientists, Solution Architects, Platform Engineering, Information Security, Legal, and the Enterprise Data and AI Governance Office.   Beyond delivery, you will serve as the operational backbone of the AI Ambassador program - our federated network of business-unit representatives who surface use cases, drive adoption, and forecast AI tool demand and spend across their organizations. You will also own the commercial discipline of the portfolio: tracking AI tool licensing and consumption forecasts, managing cost-to-build against cost-to-run, and ensuring every initiative has a defensible total cost of ownership.   This role is semi-technical. You are expected to hold your own in architecture discussions on agent frameworks, retrieval-augmented generation, model selection, and platform trade-offs - and to translate those trade-offs into executive-ready decisions.   Essential Duties and Responsibilities:

Own the Gen AI intake process end to end — serve as the front door for business requests across all brands and business units, from initial acknowledgment through qualification, sizing, and disposition. Run preliminary use case discovery sessions with requesting stakeholders, extract technical and business requirements, and bring structured, decision-ready information back to engineering teams. Establish and enforce JIRA as the single source of truth for all Gen AI work — intake requests, custom development, platform initiatives, and production support. Maintain a transparent, prioritized portfolio backlog that gives leadership real visibility into committed work, aging demand, and capacity constraints. Build and present the demand-versus-capacity analysis that supports business cases for additional engineering resources and platform investment.

Manage delivery of multiple concurrent Gen AI programs — custom agent applications, conversational and data bot solutions, Copilot Studio agents, and platform capability releases. Own program plans, milestones, dependencies, and critical path across