Logistics Operation Manager, CBT (Multiple Positions)

About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

About the Team Our team plays a crucial role in ensuring the company’s success. We seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you’ll be part of a team that’s developing new solutions to new challenges. It’s working fast, at scale, and we’re making a difference. We are looking for talents to join us on this exciting journey!

Responsibilities Drive and optimize the product design, planning and implementation of the end-to-end U.S. fulfillment networks including first mile pickup, sortation, linehaul, and last-mile delivery. Conduct in-depth research and competitive analysis of transportation planning and execution systems and develop detailed project plans to enhance the core logistic and supply chain operations supporting domestic and cross border e-commerce business. Apply data visualizations to translate business needs into written technical requirements to resolve technology issues and achieve strategic business objectives. Collaborate with various internal, cross-functional teams to design and implement go-to-market strategies and report on project performance to leadership. Define and monitor trackable analytics and success metrics; and analyze project status and carrier performance metrics. Manage strategic partnerships with U.S. carriers and third-party logistics providers to ensure service quality and cost competitiveness. Collaborate with cross-functional teams (including product, operations, and business teams) to align logistics solutions with platform growth objectives. Mentor junior-level team members.