Operations Manager

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world! At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat. What this opportunity involves: As an Operations Manager at JLL, you'll take full ownership of the day-to-day operations across Central Square Ballarat and Thompson Parkway Cranbourne, ensuring both centers operate at the highest standard of compliance, safety, and presentation. This role is about more than facilities management — it's about building strong relationships with retailers and clients, driving operational excellence, and creating environments where businesses and communities thrive. You'll oversee contract management, coordinate capital improvements, prepare budgets, and ensure every aspect of the centers meets regulatory requirements and industry best practice. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll be at the heart of delivering exceptional service and fostering collaboration across teams. You'll work closely with the Centre Manager to identify efficiencies, implement innovative solutions, and maintain the trusted reputation JLL is known for. Key Responsibilities include: Supervise all operational aspects of the shopping centers, including facilities management, repairs and maintenance, contractor engagement, and project coordination to ensure seamless daily performance Build and maintain strong relationships with retailers through regular communication and proactive engagement, ensuring their operational needs are met and concerns are addressed promptly Manage contracts and tendering processes, ensuring all conditions are fulfilled, work is completed to standard, and contractors are qualified, insured, and compliant with safety regulations Conduct regular building audits, energy assessments, and compliance reviews to ensure adherence to building codes, workplace health and safety legislation, and environmental standards Prepare and manage operating budgets and contribute to the 3-year business plan, monitoring expenditure, forecasting capital and operational expenses, and delivering accurate financial reports Oversee security, emergency procedures, and risk management protocols to protect the property, retailers, customers, and staff at all times Develop and implement capital improvement projects, including renovations and tenant fit outs, managing timelines, budgets, and quality standards from tender through to completion Maintain a comprehensive asset register with detailed records of repairs, maintenance history, equipment efficiency, and lifecycle analysis to support strategic planning Deliver timely and accurate reports to clients and ownership groups, providing insights on operational performance, compliance status, and opportunities for cost savings and innovation Sounds like you? This is what we're looking for: Proven experience in shopping center operations or facilities management with a