Senior IT Operations Engineer

As SingleStore’s Sr. IT Operations Engineer, you will help shape the IT toolset used by our end users. This is an active, hands-on position responsible for the planning, design, development, and Tier 3 support of several key technical areas at the SingleStore IT team, including end-user support, client engineering, endpoint security, and infrastructure application support. This is an incredible opportunity for someone to build upon their technical strengths, mentor junior engineers, and be a part of IT at a growing startup.

• Administering a wide variety of SaaS applications. Some main applications that need to be supported are OKTA (+ Workflows), Google Workspace, Slack, and Atlassian tools (JIRA + Confluence), MDM administration. Keep up to date with new features and new releases in these applications to identify opportunities for better automation or features that could be useful for our environment.

• Seize opportunities across the IT Operations team to eliminate manual work through tooling, integrations, and automation.

• Respond to tickets and execute new hire onboarding and user separation processes.

• Support junior members of the team with troubleshooting and resolution of complex issues.

• Design, architect, implement and maintain systems and solutions for various IT-related topics, including but not limited to staff computer hardware, operating systems, software applications, networking, videoconferencing, and printers.

• Partner and collaborate with all business units to help them evaluate hardware and software solutions.

• Able to communicate effectively and concisely with the entire company.

• Analyze existing processes, suggest and make improvements, and implement business processes where none exists.

• A desire to learn and expand your horizons; take on new challenges as the business scales.

• Prior experience in implementing and administering Google Workspaces, OKTA (+ Workflows), Slack, and JIRA

• Prior experience in using GAM or any other tools for carrying out bulk tasks for managing Google Workspace via a command line

• Prior experience in administering Kandji or any other Mac MDM tool

• Prior experience in designing and implementing tools to maintain and support a distributed user base of macOS, Linux, and Microsoft Operating systems

• Excellent communication and organization skills

• Desire to learn new technologies and teach junior members

• Prior experience in using GAM for managing Google Workspace is a plus

• Managing a network based on Juniper technology is a plus.

• Previous experience in designing AV hardware and equipment for conference room (Google meet and Zoom) solutions is a plus

• Previous experience with using workflow automation tools (OKTA workflow, workato etc.) is a plus

• Experience with Python scripting is a plus

• Knowledge of various AWS components to support development: e.g. Lambda, CodeBuild, DynamoDB, VPC, RDS, API Gateway, CloudWatch, SNS, SQS, IAM, SES etc., is a plus

• Relevant industry certifications or B.S. Degree in Information Technology or a related discipline is a plus

• Employment Status: Full Time Employment

• Work Authorization: Eligibility to work for a US based employer

• Location/Working classification: Onsite in our San Francisco office

SingleStore delivers the cloud-native database with the speed and scale to power the world’s data-intensive applications. With a distributed SQL database that introduces simplicity to your data architecture by unifying transactions and analytics, SingleStore