Assistant Facility manager- Soft Services

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Position’s Goal   Assistant Facility Manager – Soft Services Role Overview Support the Facility Manager in delivering high-quality soft services operations, ensuring excellent user experience through effective management of reception, housekeeping, catering, office services, and help desk functions in accordance with agreed Service Levels and Key Performance Indicators.

Service Delivery Management Manage day-to-day soft services operations to meet business unit requirements and maintain service excellence. Oversee the facilities team including Front Office Executives, Janitorial staff, and Facility Executives to ensure consistent delivery of user-focused services. Monitor the Help Desk system to ensure all service requests are logged, tracked, and resolved within agreed timeframes. Conduct routine floor inspections to verify service quality and contractor performance. Vendor & Supplier Management Develop and maintain strong working relationships with soft services vendors and suppliers. Conduct spot-checks and reviews to verify contractors are meeting service obligations. Escalate performance issues and work collaboratively to resolve service gaps. Client & Stakeholder Interaction Build effective relationships with key client representatives and business unit leaders. Clearly document and communicate client expectations to the facilities team. Coordinate closely with site leaders to address problems and enhance working environment performance. Conduct weekly meetings with associates to understand concerns and provide support. Records Management Manage offsite document storage operations including scheduled collection and retrieval services. Ensure proper documentation protocols are followed and records are accessible when required. Project Support & Business Continuity Assist with business unit relocations, office moves, and ad hoc projects as required. Provide backup support for the Facility Manager during periods of absence. Participate as a key team member in emergency response situations and be available for critical out-of-hours issues. Administrative & Compliance Management Ensure all soft services operations comply with relevant health, safety, and workplace standards. Maintain accurate documentation and reporting for all service activities. Complete general administrative tasks efficiently and support any other duties as assigned by the Facility Manager or Senior Manager. Management Responsibilities In addition to the above, this role includes the following specific management accountabilities: Catering & Pantry Management Oversee pantry services and catering operations for in-house lunches, presentations, and staff events Manage kitchen equipment inventory and coordinate maintenance requirements Order and manage pantry supplies including beverages, snacks, and consumables Housekeeping Management Ensure general cleanliness of the office premises at all times Directly manage the janitorial team to maintain agreed cleaning standards Conduct regular inspections and address quality issues promptly Office Services Management Order copier refills, non-IT office equipment, and plants for the office Order office supplies including stationery, pantry supplies, equipment, and services Conduct analysis of consumption patterns and optimize ordering processes Manage subscriptions for periodicals and newspapers Front Office Management