Learning Technologies Specialist 1

Platform Management    Manages administrative and technical aspects of the LMS, LXP, and LCMS systems, including uploading content, creating courses & curricula, testing, assigning, maintaining, and reporting on learning content.  Maintains data integrity for the learning technologies, such as course descriptions, course or class changes, training content, materials, user groups, training content, etc.  Collaboratively works with others in IT, system vendors, technical and operations training, NiSource leaders, etc. to proactively manage the learning systems to meet company compliance and planning needs.  Works with end users, such as content owners, to train them on the learning technologies' foundational functionality and their responsibilities within the systems.  Acts as the point of contact for administrative end users to troubleshoot system issues using critical thinking and testing as needed.  Stays current on all learning technology and learning experience design evolution.  Makes recommendations for future improvements to governance, content management, workflow processes, and user experience.  Authors and maintains procedures and policies to ensure the security and consistent use of the learning technologies according to departmental directive.  Acts as subject matter representative for partners on how to best utilize the learning technologies.   ​ Content Management     Partners closely with the team of content owners, stakeholders, and vendors to support the execution of annual mandatory education and just in time training requests.  Implements learning elements such as campaigns, enrollments, and completions as well as manages content libraries, group permissions, taxonomy, reporting and dashboards.  Uploads, publishes, tests, archives learning solutions, assigns training curricula, and adds and deletes resources as needed.  Creates and manages overall course structures, curricula, templates, sets up programs, maintains learning plans, documents, and libraries in alignment with compliance and the organization’s needs.  Manages ticket systems through triaging, prioritizing, troubleshooting, and resolving issues with end users.  Data Reporting/Analytics     Manages the distribution and availability of existing reports and operational and business outcome metrics within learning technologies.  Maintains confidential information as is appropriate when reporting learning histories and data metrics.

Bachelor’s degree in Education, Education Technology, Organizational Learning, Information Technology, Communications, Instructional Design, or 2 years related experience  Excellent communication skills oral and written  and interpersonal skills needed quickly to establish relationships of trust and collaboration  Excellent time management and prioritization skills  Ability to define problems, collect data, establish facts, and draw valid conclusions  Ability to contribute and collaborate effectively as a member of a highly functioning and productive team  Ability to establish and maintain effective relationships with internal and external stakeholders in a manner that consistently meets the organization's expectations for exemplary customer service  Strong oral and written skills; ability to communicate technical and procedural concepts in laymen's terms  Intermediate to advanced Microsoft Office skills  Ability to work flexible schedule and travel (20-30%)     Preferred Qualifications    Experience in the utility industry  Workday Learning certification  Experience with ticketing systems e.g. ServiceNow or Workday Proficient with Excel or Power BI Web Design/HTML/xAPI Experience with content management systems or web publishing tools   Competencies   Collaboration  Continuous Learning  Customer Orientation  Leveraging Feedback  Managing Work  Technical/Professional Knowledge  Valuing Differences  Work Standards  Detail Oriented As a public