Product Manager

USD 110000 - USD 145000 - yearly Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

We are seeking a highly experienced and motivated Product Manager, AI Solutions to join our AI Solutions team within Operations & Technology. In this role, you will work on enterprise products and agents utilizing Generative AI to create impactful solutions. This role will involve product management, cross-functional collaboration, strategic planning, hands-on execution, and leadership, ensuring that our products meet both organizational goals and stakeholder needs.

Agentic Agent Analytics and Operations Define and deliver analytics that measure performance, engagement, task completion, quality, reliability, and business impact across internal corporate and DTC agents in a complex, constantly changing ecosystem. Translate stakeholder needs into analytics requirements, success metrics, user stories, and instrumentation plans with Product, Engineering, Data, Program Management, Scrum, and leadership teams. Establish measurement frameworks for agentic workflows across corporate and consumer-facing use cases, including adoption, escalations, accuracy, and operational efficiency. Validate tracking implementation and data quality through testing, dashboard reviews, metric reconciliation, and stakeholder demos. Support agent operations by monitoring trends, identifying optimizations, and coordinating analytics-driven issue investigation and follow-up across internal and DTC environments. Own analytics products and reporting experiences, refining insights, dashboards, and measurement approaches based on stakeholder feedback and usage patterns. Product Analytics Strategy & Stakeholder Engagement: Drive the product analytics roadmap, aligning measurement priorities with product strategy, enterprise AI objectives, customer insights, and long-range business goals. Collaborate with stakeholders, vendors, and analytics partners across the GenAI and agentic AI lifecycle, from discovery and instrumentation through launch, optimization, and executive reporting. Prepare dashboards, reports, metric narratives, recommendations, and executive-ready insights on product performance, agent effectiveness, opportunities, and risks. Product Insights & Innovation: Stay current on AI, LLM, analytics, experimentation, observability, and measurement technologies that improve agent and product insight capabilities. A builder's mindset — you actively use AI