Assistant Store Manager

The Assistant Store Manager uses their automotive, customer service, operational and leadership expertise with all customers and team members to successfully operate our NAPA retail store and lead NAPA to be the dominant parts supplier in the market.  The Assistant Store Manager is a primary support to the Store Manager across all store functions while maintaining active customer-facing sales responsibilities.  This role has critical oversight of the store operations- ensuring completion of all store functions including counter sales, inventory/receiving, delivery coordination, housekeeping, and other operational tasks by coaching team members, monitoring progress, and stepping in to assist or perform tasks if necessary to maintain standards, ensure coverage, and support store continuity.   The Assistant Store Manager role is designed to be a developmental pathway to becoming a Store Managers.  This role may require overtime hours scheduled based on business need, as well as keyholder responsibilities opening and closing the store.

Partner daily with Store Manager on operations, sales execution, inventory health, labor/scheduling alignment, and team performance.  May have direct influence and responsibility for direct reports of the store and financial impact of labor planning.  Actively sell and build customer relationships across retail and wholesale channels (in-store, phone, and external dealer/wholesale calls as needed).  Model expected behaviors, processes, and customer standards.  Execute or oversee opening and closing routines (security, cash reconciliation, end-of-day reporting, facility readiness).  Handle or support administrative tasks: scheduling input, compliance documentation, performance tracking/reporting, and basic P&L awareness items.  Monitor and act on core store metrics (sales, inventory accuracy/turn, customer satisfaction, cleanliness/organization, labor efficiency, loss prevention) by uncovering trends and problem solving for solutions.  Provide leadership oversight, training and overall performance management for flexible execution of all store functions (counter sales, order pulling, receiving, stocking, delivery coordination, etc.) as business needs require: set expectations, coach the team, monitor outcomes, and step in to assist when necessary to ensure continuity and standards.  Support talent development: provide coaching, and mentor successors for advancement.  Drive adherence to safety, asset protection, operational processes, and continuous improvement initiatives.

High school diploma or equivalent. Technical or trade school courses or degree completion  Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive  Leadership experience  Passion for delivering customer care and building long term relationships  Thrive off working in a very fast paced and complex environment  Knowledge of cataloging and/or inventory management systems  Ability to lift 60lbs in some situations  Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership  Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experience  Entirely customer-centric (external/internal)  ASE Certifications a plus  NAPA Know How  Position Performance Measures:    Customer satisfaction and issue resolution effectiveness  Sales performance and overall effective operations in the store  Product knowledge and technical advisory capability  People metrics- turnover, time to fill, payroll to GP, schedule compliance  Store metrics- sales, P&L, OPEX  Physical Demands / Working Environment   Retail and warehouse environment with frequent customer interaction  Standing and walking for extended periods throughout the shift  Ability to lift and