Digital Technical Analyst

Career Area: Technology, Digital and Data Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Who is CAT Digital? What do we do ?     Big machines require big thinking. Are you looking for your next big challenge?    Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.    Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.      Job Opportunity:    We are seeking talented individuals to join our team to help us establish and grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join and support digital innovation for a global leader in heavy machinery!       What will you do ?        D igital Technical   Analyst Identif y , investigate , monitor and resolves customer issues in accordance with standards and processes.   Main r esponsibilities are:   • Delivering technical roadmaps on business processes and applications to support business objectives , standards and processes.   • Analyzing business requirements, current technical gaps needed to support business strategies and expectations.   • Playing a key role in conducting risk assessments, root cause analysis, corrective actions, quality assurance processes and routine issue resolution.   • Communicating about client feedback to technology teams in order to improve deliverables and meet business requirements.   This position works directly with Slovakia based engineering leadership and Cat Digital in the US.         What You Will Have:   C ustomer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.   • Foster ing strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.   • Advis ing others on creating customer focused environments in various scenarios.   • Anticipate customer needs, focusing efforts to proactively meet needs and exceed customer expectations.   • Measure and observes customer satisfaction levels to ascertain and implement service improvement alternatives.   • Communicate and models the criticality of customer focus as an organizational strategy.     Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit , receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.     S ystems Thinking: Knowledge of the critical interdependencies among individual system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results.   • Report