Associate Director, SNP Care Management

Become a part of our caring community   The Associate Director, Care Management provides operational leadership for multiple Care Management teams and leaders, with accountability for execution, performance, quality, productivity, and associate engagement. This role helps translate enterprise and segment priorities into consistent care management operations that support members, caregivers, associates, and business partners The Associate Director demonstrates a strong understanding of how organizational capabilities, operational priorities, and care management strategies connect across departments. This leader translates those priorities into day-to-day execution by overseeing performance, workforce planning, productivity, process improvement, quality initiatives, and leader effectiveness across multiple teams Key Responsibilities The Associate Director, Care Management will: Lead, coach, and develop care management leaders who are accountable for frontline care management associates, ensuring consistent expectations, strong leader routines, and effective support for team performance. Foster a culture of engagement, accountability, inclusion, and continuous improvement that supports both associate and member experience. Foster an environment of accountability, inclusion, engagement, and continuous improvement where leaders and associates understand expectations, use data to guide decisions, and stay focused on member and associate experience. Monitor, analyze, and interpret performance data, trends, and outcomes to drive informed decision-making and operational improvements. Achieve key performance indicators (KPIs) at both the individual and team levels. Partner with Workforce Management and operational partners to evaluate staffing needs, inventory trends, productivity, scheduling impacts, and capacity planning across assigned teams. Develop and implement initiatives that generate administrative savings while maintaining quality and compliance standards. Maintain accountability for operational quality, audit readiness, compliance expectations, and consistent execution of care management processes across assigned areas. Lead and support cross-functional projects and strategic initiatives from planning through execution. Ensure alignment with organizational priorities related to quality, productivity, member satisfaction, and associate engagement. Provide leadership and oversight for complex operational and performance challenges, identifying solutions that improve outcomes across multiple teams Use your skills to make an impact   Required Qualifications Active Registered Nurse (RN) license in the state of Michigan. Must reside in Michigan. 6+ years of experience in clinical care, care management, or population health. 2+ years of leadership experience managing leaders or care management professionals in a clinical, care management, managed care, or population health environment. Demonstrated experience leading multiple projects and initiatives simultaneously from development through implementation. Knowledge of Home and Community-Based Services (HCBS) , Long-Term Services and Supports (LTSS) , Medicaid regulations, and person-centered planning principles. Proven ability to analyze, interpret, and present operational, quality, productivity, staffing, and performance data to senior leaders, managers, and frontline associates.

Advanced degree in nursing or a business-related field. Progressive operational leadership experience in healthcare, care management, population health, or managed care. Experience leading managers and/or supervisors within a multi-level leadership structure. Experience with workforce planning, productivity management, and operational performance improvement initiatives.

Schedule/Time Zone: Monday through Friday, 8:00 AM – 5:00 PM Eastern Time zone with flexibility to work overtime as needed. Work Location: State of Michigan Work Style: Hybrid