TD Insurance, Residential Field Claims Advisor- Ottawa/Gatineau

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Department Overview TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers.

Being There in the Moments That Matter - At TD Insurance, you can contribute to those moments that matter, moments when we work together to improve the lives of our clients. Reporting to a Team Manager, Residential Claims, the Residential Field Claims Adjuster is responsible for handling residential claims where you will meet with clients to provide them guidance to facilitate the settlement of their claim.  You will complete on-site inspections; scoping of the damages, assigning as required the appropriate contractor or supplier, and you will analyze the information gathered to determine coverage. Responsibilities of the role include but are not limited to the following: Provides personal and legendary client service, ensuring timely follow-ups. Manages and settles residential claims in accordance with operational standards. Balances the needs of the client and those of the insurer when settling claims. Completes estimates and negotiates with contractors on residential repairs. Controls expenditures on all claim settlements. Assists and helps to develop internal and external colleagues. Industry accreditation and training on an ongoing basis is a requirement of the role. Job Requirements You are focused on providing clients with the best possible experience. You have a thorough knowledge and understanding of home insurance policy coverage and claims adjudication. You have a thorough knowledge of residential construction procedures/restoration practices and experience in handling structural building damage claims. You possess excellent verbal/written communication skills You can exercise good judgement in the settlement of claims and have effective negotiation skills. You maintain a positive demeanor and foster team spirit, while demonstrating superior interpersonal and communication skills. You have sound