Director, Retirement Plan Services Strategy and Modernization

Your Opportunity At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Director, Retirement Plan Services Modernization Initiatives will lead critical components of a multi-year modernization program focused on transforming Retirement Plan Services recordkeeping capabilities, strengthening operational infrastructure, and enabling business readiness for future-state platform and service delivery models.

We are seeking a high-leverage, senior individual contributor operating at director level with enterprise scope and executive visibility to join this team. You will drive planning, governance, execution, and readiness activities across complex, cross-functional initiatives with significant business, operational, technology, risk, and client implications. Success in this role requires strong program leadership, the ability to navigate ambiguity, influence stakeholders across a matrixed environment, and deliver results through disciplined execution and collaboration.

Key Outcomes

Lead planning and execution for key Retirement Plan Services modernization initiatives, including implementation and business readiness activities. Partner with product, platform, digital, architecture, and engineering leaders to define future state capabilities and connect those capabilities to future state offer decisions. Partner with business, operations, product, technology, risk, communications, human resources, and client-facing teams to coordinate execution and prepare teams for upcoming changes. Translate modernization objectives into actionable implementation plans with clear ownership, timelines, deliverables, and success measures. Lead change and business readiness activities, including stakeholder engagement, process changes, communications, training, operational preparedness, and implementation planning. Help leaders and teams understand what is changing, why it matters, and what they need to do differently as modernization capabilities are implemented. Identify and manage program risks, dependencies, resource constraints, and adoption issues that could impact implementation or business readiness. Develop and maintain integrated project plans, milestones, dependencies, risks, and readiness activities across impacted workstreams. Facilitate alignment across stakeholders to resolve competing priorities, address implementation issues, and maintain progress against key modernization milestones. Support governance through executive updates, decision materials, risk assessments, program status reporting, and readiness updates. Support conversion and implementation readiness through planning, coordination operational readiness assessments, and stakeholder preparation. Reinforce new processes and ways of working to support implementation to help changes become embedded in day-to-day operations. Contribute to measurable improvements in execution, organizational readiness, operational effectiveness, and the client and participant experience

What you have Required Experience

10+ years of experience leading large-scale transformation, modernization, strategic initiatives, or complex business change programs within financial services or similarly regulated industries. Proven ability to lead through ambiguity and navigate complex, fast-moving environments with multiple priorities, stakeholders, and dependencies. Demonstrated success identifying, escalating, and resolving program risks, issues, and roadblocks while maintaining momentum against critical business objectives. Strong track record serving as an integrator across business, operations, technology, risk, compliance, and other enterprise