Claims Handler

Claims Handler Leeds | Hybrid Working (4 Days Office / 1 Day Home) Build your claims career with one of the UK's most respected and award-winning claims teams! At Markel, claims is more than resolving losses. It's about delivering exceptional service, building trusted relationships and helping our customers when they need us most. We're looking for a Claims Handler to join our Prompt Resolution Team (PRT) in Leeds. Whether you already have property claims experience or are looking to broaden your insurance career, this is an opportunity to join a highly supportive team that develops future claims specialists, senior handlers and leaders. Many of our current senior claims professionals started their careers in the PRT, making this one of the best entry points into the wider Markel Claims function. Why this role is different:   This isn't a call centre environment. You'll manage your own portfolio of claims, take ownership of decisions and build relationships with brokers, customers and third parties. You'll gain exposure to a wide variety of claims, with a particular focus on property claims, whilst also developing experience across liability and injury matters. This breadth of exposure gives you genuine opportunities to shape your future career within claims.   You'll be joining a team recognised for:   Exceptional customer service Fast and responsive claims handling Strong broker relationships Technical expertise Award-winning claims performance   What you'll be doing:   You'll manage a varied caseload of claims from first notification through to resolution, taking ownership of customer outcomes and delivering excellent service throughout.   Key responsibilities include:   Managing low-value property damage claims Handling Employers' Liability and Public Liability claims Reviewing claims information and policy coverage Liaising with customers, brokers, loss adjusters and third parties Making proactive outbound calls to progress claims efficiently Prioritising and managing your own workload Delivering excellent customer and broker service Working to agreed service standards and response times Building strong relationships across the business and wider claims network   You'll handle a broad range of property claims including:   Escape of water Storm damage Fire damage Theft Accidental damage Property and equipment losses Domestic and commercial property matters   What we're looking for:   We're particularly interested in speaking with individuals who have experience handling:   Property Claims Household claims Personal lines property claims Domestic property claims Commercial property claims First-party property claims   We'd also welcome applications from candidates with experience in: Liability claims EL/PL claims Insurance claims handling Legal expenses claims Claims-focused paralegal roles   Most importantly, you'll demonstrate: Excellent communication skills Confidence speaking with customers and brokers Strong organisation and time management Ability to work independently A proactive approach to problem solving A genuine desire to build a long-term career in insurance claims   Develop your career with Markel:   The PRT is designed to develop future claims professionals. Recent team members have progressed into: Senior Claims Handler roles Liability & Construction teams Complex Claims teams Specialist claims positions Team leadership opportunities   We'll support your professional development through fully funded CII qualifications, study support and structured learning pathways. Professional Qualification Rewards In addition to funding qualifications, we also recognise achievement through financial awards: £1,000 for CII Certificate completion £1,500 for CII Diploma completion £2,500 for CII Advanced Diploma completion   What you'll receive:   Competitive salary generous annual bonus Hybrid working 25 days holiday plus Bank Holidays Option to buy and sell annual leave Private medical cover Dental