Lobby Lion

The Ritz-Carlton Tenerife, Abama Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where the sea, land, and subtropical vegetation blend effortlessly with iconic architecture inspired by Moorish style. The resort’s 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens. An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light and simple cuisine to Michelin-starred fine dining. Offering a true escape, this timeless resort features numerous swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe. JOIN OUR TEAM! …as a Lobby Ambassador at The Ritz-Carlton Tenerife, Abama. Who are we looking for…? Are you passionate about luxury hospitality and creating memorable experiences for our guests from the very first moment they arrive at the resort? As a Lobby Ambassador , you will be one of the welcoming faces of The Ritz-Carlton Tenerife, Abama. Your presence in our public areas will play an essential role in creating a warm, elegant, and welcoming atmosphere while anticipating and responding to our guests’ needs. We are looking for professional, approachable, attentive, and service-oriented individuals who understand that exceptional hospitality is about anticipating needs, paying attention to every detail, and creating genuine connections with our guests. If you are naturally welcoming, enjoy interacting with people, have a strong sense of luxury service, and are motivated to be part of an international hospitality team, we would love to hear from you! Your responsibilities include…

Welcome and acknowledge guests in a warm, genuine, and professional manner throughout their experience at the resort. Maintain a visible and engaging presence in the lobby and assigned public areas. Assist guests with general information about the resort, its facilities, services, restaurants, activities, and surroundings. Anticipate guests’ needs and proactively offer assistance whenever possible. Provide directions and guidance to guests and assist them in navigating the resort. Support guests with requests and enquiries, ensuring that they are handled efficiently and with a genuine service-oriented attitude. Coordinate with Front Office, Concierge, Housekeeping, Food & Beverage, Transportation, and other departments to ensure a seamless guest experience. Identify opportunities to enhance the guest experience and communicate relevant information to the appropriate department. Maintain an excellent knowledge of the resort's facilities, services, opening hours, and current offerings. Support the arrival and departure experience of guests when required. Assist with luggage, transportation coordination, or other guest-related requests within the scope of the position. Monitor the appearance, cleanliness, and overall presentation of the lobby and assigned public areas, reporting any issues immediately. Ensure that the atmosphere and presentation of the lobby reflect the luxury standards of The Ritz-Carlton at all times. Handle guest requests, concerns, or special situations with professionalism, discretion, and empathy. Follow established procedures regarding guest privacy, safety, security, and confidentiality. Maintain accurate communication and handovers with relevant departments and colleagues. Assist with special events, VIP arrivals, group movements, and other resort activities when required. Be familiar with and consistently apply the service standards and procedures of Marriott International and The Ritz-Carlton. Actively contribute to creating memorable experiences for our guests and maintaining the exceptional reputation of The Ritz-Carlton. What we are looking for…

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