Senior/Incident Response Specialist - AV Development (GPSSC)

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.   Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale. The Safety Assurance for Effective Autonomous Driving Software (SAFE-ADS) department is part of GM’s Global Product Safety, System, and Certification (GPSSC) organization. Our mission is to help GM deliver trusted automated driving products. As the central authority for automated driving system (ADS) safety, SAFE-ADS brings together experts from across the company to develop and maintain a comprehensive safety case, including safety performance indicators for GM’s automated driving technologies. GM’s vision is zero crashes, zero emissions, and zero congestion—and autonomous vehicle safety is essential to achieving that vision.

GM is seeking an Incident Response Specialist and Senior Incident Response Specialist. The level for this role will be determined based on the selected candidate’s qualifications, skills, experience, and demonstrated scope of impact. The Senior/Incident Response Specialist – AV Development positions are a mission-critical, on-call role responsible for the safety, continuity, and compliance of GM’s autonomous vehicle (AV) testing fleet. You will lead real-time incident response, triage on-road events, and manage end-to-end case resolution. These positions blend operational leadership, technical troubleshooting, and cross-functional coordination to protect our fleet, our people, and the public. What You’ll Do Serve as Incident Commander for high-severity and potential fleet-impacting events, driving fast, effective, and clear resolution. Coordinate incident response activities through escalation, responder mobilization, investigation, and resolution. Review collisions, safety-critical events, and other operational anomalies across the AV fleet. Determine incident severity, ensure accurate documentation, and escalate to the appropriate engineering or operational teams. Partner closely with software, hardware, safety, and systems engineering teams to identify root causes and troubleshoot complex issues. Align Engineering, Operations, Safety, Legal, Communications, and Executive stakeholders during dynamic incidents. Provide clear, consistent updates and ensure all actions are documented and understood. Enhance tools, workflows, and playbooks to strengthen speed, quality, and communication across all response activities. Maintain thorough incident records and generate insights for Legal, Regulatory, and Communications teams. Respond to legal requests, including subpoenas and warrants; support evidentiary preservation; and ensure adherence to DMV and NHTSA reporting policies. Lead onboarding, scenario exercises, and cross-functional training that reinforce incident readiness and a strong safety culture throughout the organization. Your Skills & Abilities (Required Qualifications): Incident Response Specialist Understanding of incident response frameworks and best practices. 3+ years of experience leading high-severity, cross-functional incident response as an Incident Commander or in a similar role. Proven ability to remain calm, structured, and precise during fast-moving escalations. Experience briefing executives in real time and explaining technical issues, impacts, and recommended actions. Your Skills & Abilities (Required Qualifications): Senior Incident Response Specialist Thorough understanding of incident response frameworks and best practices in AV operations or a similarly complex