Senior Technical Program Manager

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

How do you deliver an AI platform capability that spans multiple engineering teams and an enterprise customer’s go-live date - without compromising quality, reliability or security?

This is the challenge you’ll solve as a Senior Technical Program Manager at Parloa. We’re looking for a Senior Technical Program Manager to lead one of Parloa’s most strategic cross-organizational programs from definition through launch.

Parloa is building an enterprise AI platform powering Fortune 2000 companies with conversational AI. Our Agent Management Platform (AMP) is trusted by global organizations including Booking.com, Allianz and American Express. As we scale rapidly, we’re building an engineering organization optimized for speed, quality and innovation.

This role is about delivering outcomes, not coordinating activity.

You will be accountable for one of the company’s highest-impact programs, bringing together multiple engineering teams and cross-functional partners to deliver a critical business outcome. You will own the integrated execution plan, dependency management, launch readiness, executive communication and decision-making mechanisms that determine whether the program succeeds.

When the program is at risk, you’re expected to know first, understand why, and arrive with well-reasoned options - not just status updates.

This is not a delivery coordination or Scrum facilitation role. Product defines what we build. Engineering owns how we build it. You ensure we successfully deliver across organizational boundaries.

Enterprise customers expect reliability, security and operational excellence - not just feature delivery. You will establish a clear readiness bar for your program, ensure delivery trade-offs are explicit and well understood, and help leaders make informed decisions before deadlines force implicit ones.

Although you won’t write production code, this is a highly technical role. You should be comfortable discussing architecture, rollout strategies, system dependencies, and reliability risks with senior engineers, and be able to challenge assumptions when delivery plans don’t align with technical complexity.

The ideal candidate thrives in ambiguity and has successfully delivered complex technical programs across teams they did not directly manage. You are an exceptional written communicator who can simplify ambiguity for executives while earning credibility with engineers. Experience building AI products is valuable, but curiosity, learning velocity and sound engineering judgment matter more than prior domain expertise.

• Serve as the accountable leader for one strategic cross-organizational program, or two closely related programs, with clear business impact.

• Build and maintain the integrated execution plan, including milestones, critical path, dependencies and cross-team commitments.

• Drive end-to-end risk management by identifying leading indicators, removing blockers, tracking mitigations and escalating only when executive decisions are required.

• Define and continuously raise the quality bar for your program by establishing objective