Senior Director, Head Launch Excellence

Career Category Strategy and Innovation Job Description Join Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Let’s do this. Let’s change the world. The Senior Director, Head Launch Excellence is a strategic and operationally experienced serial launch leader in Amgen's Global Marketing organization, bringing pattern recognition from multiple biopharmaceutical launches to shape and run Launch Excellence (LEX) as a practical global launch operating capability.   This role partners across Global, Regional and Affiliate teams to establish an enterprise LEX capability as part of the Global with Local ( GwL ) model. The LEX lead will define hands-on, guided and self-service support levels, identify critical-path risks early and build the Launch Excellence capability in the Amgen India Capability Center (AIN), including AI-enabled automation for repeatable launch activities.   Location / Travel: We are posting this role in multiple locations including US, India, Europe. Travel expected ~0-20%.

LEX Operating Model Leadership: Define and operationalize the LEX operating model, including launch-clock scope, global-to-local handoffs, governance, decision rights, service levels and escalation paths. Launch Readiness Standards & Launch Judgment: Set quality standards for launch readiness planning, milestone preparation, LRRs, leadership touchpoints, risk and decision logs and launch performance, using serial launch judgment to pressure-test plans. Global-to-Local Marketing Integration: Partner with Global teams, ABM, regions and affiliates to translate launch strategy into high-quality launch preparation, integrated launch plans and practical market activation support . Partner with Marketing and ABM teams to identify and close launch-specific guidance and process gaps. Service-Level & Market Archetype Management: Implement clear rules for hands-on, guided and self-service LEX support based on brand priority, market relevance, launch complexity, critical-path risk and escalation triggers.   AIN Capability Center Leadership: Hire, onboard and manage the AIN Launch Excellence team, setting role clarity, intake processes, service menus, quality expectations and ways of working with Global, Regional and Market teams. This team acts as the scalable delivery engine for LEX, with clear interfaces to Global, Regional and Market stakeholders.   Tools, Templates & AI Enablement: Build and maintain practical LEX assets such as launch dashboards, LRR tools, quality checks, GM checklists, self-assessments, KPI dictionary, playbooks and AI-enabled workflows.   Governance, Reporting & Risk Management: Establish launch readiness routines, readiness heatmaps, KPI definitions, risk triggers, decision records and escalation mechanisms that give senior leaders clear visibility into launch readiness and trade-offs.   Learning Loop & Capability Building: Develop onboarding, learning modules, communities of practice, reusable launch cases, after-action reviews and post-launch retrospectives so learnings scale across