Experience Design Leader

The Frontier Transformation Framework helps our customers become Frontier Firms: organizations where work is owned end to end by small teams of people and the agents they direct. In that world, the human role climbs a ladder, from doing the work, to editing what the agent drafts, to directing tasks it runs in the background, to orchestrating a system of agents and stepping in only on the exceptions. How well that transition goes depends heavily on the experience: whether human-agent workflows are intuitive, accessible, and effective, and whether people can supervise, trust, and correct what agents do. Experience design is what turns agentic capability into something people can actually work with — and doing it at scale requires design leadership, not just design talent. We are seeking an Experience Design Leader to lead the discipline that shapes how humans interact with AI agents across the transformation journey. In this role, you will build and lead a global design team, set the design vision and standards for conversational and agent experiences, human-in-the-loop interaction patterns, and the visual presentation of AI-generated insights and value. You will operate as a peer to engineering, product, business-architecture, and governance leaders, and you will represent design in executive and investment forums — ensuring design decisions balance automation with meaningful human control and connect to measurable business outcomes. This is a role for leaders who are energized by an emerging design space, who can recruit and grow high-performing global teams, and who set a high bar for craft while keeping design accountable to adoption, trust, and value. You will define the operating model, design system, and interaction patterns that scale this discipline across the solution portfolio, mentor senior and principal designers, and help customers adopt AI-native ways of working. If you are excited by the opportunity to define what human-agent collaboration feels like — and to build the team and standards that deliver it at scale — this role is for you.

Set and own the design vision, strategy, and standards for human-agent experiences across the solution portfolio and align them to business and transformation outcomes. Build, lead, and develop a global design team — recruiting talent, growing senior and principal designers and design managers, and setting a high hiring and craft bar. Establish the design operating model, quality bar, and review cadence, and direct the design system and component libraries that scale across solutions and surfaces. Provide design direction for conversational and agent interfaces across M365, Teams, and custom applications, and for human-in-the-loop patterns that balance automation with user control. Guide the team in designing multi-step, multi-agent workflows and clear hand-off points, and ensure a consistent, trustworthy experience across surfaces. Set the standard for accessibility (WCAG) and inclusive design as an organizational discipline, and hold the portfolio accountable to it. Shape research and usability strategy across the portfolio, using evidence to drive design decisions and demonstrate impact on adoption, efficiency, and value. Partner at the leadership level with engineering, product, business-architecture, and governance counterparts to embed design into how transformation is delivered. Represent design with senior executives and customer leadership, and transfer design practice, systems, and standards to customer teams so they can sustain them independently. Success in this role looks like A high-performing, growing global design team is in place, with a strong hiring bar and a healthy talent pipeline. A shared design system and standards are adopted and reused across multiple solutions and teams. User satisfaction, task completion, and time-on-task metrics show that hybrid human-agent workflows are effective and improving. Accessibility audit