IT Helpdesk Analyst

Based in our Irvine, CA Support Center and reporting to the Manager of our Helpdesk. This person will support The Habit Burger's entire technology stack via phone, email, through our ticket management system, and in person. This is an IT Position in a fast-paced, rapidly growing restaurant chain. The Service Desk Analyst is expected to provide excellent customer service while troubleshooting technical issues. This position requires a highly detail-oriented person capable of staying calm under pressure and walking less technical individuals through troubleshooting steps. The ideal candidate has previous customer service experience in either a restaurant or retail environment and has either 6 months of Service Desk support experience or entry-level technical training and certifications. Our Service Desk is operated almost 24 hours per day, 7 days a week - weekend work will be required.