Senior Customer Experience Researcher

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Cencora is shaping the future of healthcare by providing solutions that enable better access to medical care.  We are looking for a passionate, and innovative Senior Customer User Experience (CX) Researcher to join our growing Intelligence & Insights Practice. We're seeking a highly collaborative, thoughtful, and creative mixed methods, senior-level researcher to define and conduct end-to-end research, identify key insights, and drive business strategy. This role will report to the Director of Research & Insights and work closely with the members of the Research & Insights team. In this role, you will focus on developing a deep understanding our customers and delivering insights across the global enterprise. This role will provide the unique opportunity to help guide product and business strategy for a Fortune 10 company. This environment calls for someone who is an advocate of best practices in research design and execution, with the ability to collaborate and build strong relationships across the organization.  This role is remote. If you are located close to Cencora’s Headquarters in Conshohocken, PA there may be an opportunity to work on-site periodically, if desired.

You are a curious and customer-focused researcher with experience conducting both qualitative and quantitative research to solve complex business challenges. You bring strong analytical thinking, sound research design skills, and a passion for uncovering insights that help organizations better understand and serve their customers. You enjoy partnering with cross-functional stakeholders, translating ambiguous questions into actionable research, and communicating findings in a clear and compelling way. Equally comfortable digging into data and presenting recommendations to leadership, you can connect customer insights to business outcomes and help drive evidence-based decision-making. Most importantly, you are a collaborative team player who values relationship building, embraces continuous learning, and is excited to make a meaningful impact by bringing the voice of the customer into strategic conversations.

Partner with CX Leads and stakeholders to identify business challenges, solidify research objectives, develop actionable research plans. Translate ambiguous business questions into rigorous research approaches and measurable learning objectives. Design and execute qualitative and quantitative research studies, including interviews, surveys, focus groups, journey mapping, etc. Apply appropriate methodologies and best practices to ensure reliable, unbiased, and actionable results. Manage research projects from scoping through final recommendations Conduct statistical analysis to extract key insights from data and communicate findings in ways accessible to technical and non-technical audiences. Build strong relationships with leaders across product, business, and marketing. Serve as a trusted partner on customer experience research needs, research methodology, and evidence-based decision making. Facilitate internal workshops and discussions that align teams around customer-centered approaches. Develop compelling reports and executive-level narratives that communicate findings clearly. Tailor communications to diverse audiences, with the level of detail needed for that audience. Advocate for customer perspectives while balancing business objectives and organizational constraints. Communicate clear next steps and actionable recommendations for the business, product teams, and marketing. Identify patterns, themes, opportunities, and risks