Manager of Software Engineering

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow.  Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Manager of Software Engineering to join our ever evolving Software Development team and help shape the future of global commerce. As an Engineering Manager, you will lead two highly skilled teams of multiple senior-level and mid-level engineers and SDETs. Everyone on the team will be expected to deliver high-quality code in their daily activities. Managers will be required to spend at most 10% of their time helping deliver software by either writing code as an IC (non-time-sensitive items), pair programming with another engineer, or conducting code reviews.  You will collaborate with business stakeholders, solution architects, principal engineers, and product managers to scope and implement new initiatives, streamline, automate, and simplify sales and operational processes, and educate the business on the effective use of the technologies and processes necessary for the company to deliver best-in-class merchant experiences for our Sales organization. What you’ll own  The engineering manager will lead and develop a highly technical agile team(s) of seasoned developers and software development engineers in test. Ensure testing coverage and automation efforts are achieved, and be held accountable for the quality of your team's code and tests. Help ensure observability is a first-class citizen in your application portfolio by identifying and defining SLIs/SLOs and KPIs. Works in the codebase for a maximum of 10% of their time. Your tasks should add value but not be time-sensitive, as we do not want to impede our teams. For example, you could spend 10% on unit testing, automation testing, bug fixes, and enhancing observability. Partner with internal stakeholders in Sales, Pricing, Boarding, Implementation, and Product Operations in supporting organizations to define and deliver end-to-end business processes Provide leadership, activity planning, and direction to complete team tasks, produce the required deliverables, track and resolve issues, and meet project milestones. Mentor team members, identify and develop opportunities for individual growth, and set a positive example for working in a team environment. Work with product managers to manage and prioritize the team’s product backlog. Work closely with the Site Reliability and platform teams to optimize the Continuous Integration and Deployment processes and test automation frameworks for the team. Provides input into department plans and budgets. Manages resource allocation within the team on a day-to-day basis Understands business’s current needs. Communicates with other technical and business teams on day-to-day work and project delivery. May represent the team on business calls, translating technical explanations and resolutions into business terms Supports a continuous improvement mindset. Manages recommendations for improvements and encourages the team to do likewise Provide technical guidance to Global Payments systems, customer requirements, and professional practice team members on technical issues. Works within established compliance and governance procedures. Supports team members with compliance issues. Ensures that application development and production support processes and practices are compliant with corporate and regulatory standards. What you’ll bring Typically, a