Professional Services Manager II, Dedrone

Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

As a Dedrone Professional Service Manager, you will ensure successful deployment and long-term success of Dedrone’s smart airspace security solutions, supporting customers ranging from law enforcement to enterprise clients. While some pre-sales engagement is expected (e.g., demos, configuration guidance, RFP support), your primary mission is post-sales execution—driving deployments, managing customer onboarding, and building sustainable UAS detection programs.

You will be the face of Axon/Dedrone during the most critical moments: program creation, technical training, stakeholder alignment, and live-field deployments. You’ll work closely with Axon Air Professional Services, Sales, Product, and third-party vendors to deliver a white-glove experience that builds trust and delivers measurable impact to agency operations.

Location: Remote (U.S. based)

Travel: Up to 70%, primarily domestic

Reports To: Sr. Manager, Sales Engineering – Dedrone (with coordination from Axon Air Professional Services)

Post-Sales Responsibilities (Primary)

• Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.

• Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.

• Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon ecosystem and UAS/DFR programs.

• Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.

• Conduct site assessments to inform hardware placement and operational design.

• Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.

• Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.

• Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.

Pre-Sales Responsibilities (Secondary)

• Attend strategic customer meetings with Sales to provide technical validation and deployment context.

• Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.

• Support RFP/RFI responses with technical and services detail.

• Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.

What You Bring

• 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)

• Direct experience deploying hardware/software solutions in complex operational environments

• Strong understanding of drone systems,