Pre-College Student Support & Operations Manager, Pre-College Programs

External Applicants:  Please ensure all required documents are ready to upload before beginning your application, including your resume, cover letter, and any additional materials specified in the job description. Cover Letter and Supporting Documents: Navigate to the "My Experience" application page. Locate the "Resume/CV" document upload section at the bottom of the page. Use the "Select Files" button to upload your cover letter, resume, and any other required supporting documents. You can select multiple files. Important Note: The "My Experience" page is the only opportunity to attach your cover letter, resume, and supporting documents. You will not be able to modify your application or add attachments after submission. Current Employees: Apply from your existing Workday account in the Jobs Hub. Do not apply from this website.  A cover letter is required for all positions; optional for facilities, campus services, and hospitality roles unless otherwise specified.

Summary Wake Forest University seeks an experienced, empathetic leader to oversee student support, summer staff, and daily operations for our Pre-College Programs. In this dynamic role, you'll be the primary driver of a safe, engaging environment for high school students experiencing campus life, balancing year-round operational logistics with intensive, live-in residential leadership during the Summer Immersion Program. This position blends direct student care, staff leadership, and program operations, making it ideal for someone who has worked closely with high school students and families in a residential, camp, or school setting and enjoys both the people side and the logistics side of the work. You'll lead the response to student conduct and safety issues, serve as the primary point of contact for escalated parent and guardian concerns, and directly supervise residential staff, approaching challenging situations with empathy, sound judgment, and clear expectations. During the summer, you'll live on campus and serve as the go-to overnight responder for student concerns and emergencies. Year-round, you'll lead staff recruitment and training, manage program logistics, and support both the Summer Immersion Program and the College LAUNCH for Leadership Program. This role requires experience working directly with high school-aged students and their families, the ability to balance student support with accountability, and the organizational skills to manage complex program logistics. Job Description *This position is not eligible for sponsorship of non-immigrant or immigrant visa status through Wake Forest University. All eligible applicants are encouraged to apply. The Student Support & Operations Manager will support Pre-College Programs, including: Summer Immersion Program: A week-long, residential exploration of a career pathway or field of study for high school students. College LAUNCH for Leadership: A program expanding access to higher education by helping high school juniors build leadership skills, social awareness, and college readiness. Essential Functions: 1. Student Support & Care Coordination Student Support: Serve as a primary resource for high school students experiencing homesickness, roommate conflicts, peer concerns, or difficulty adjusting to program participation and living away from home. Care Coordination: Identify concerns affecting student well-being or participation and connect students with appropriate university resources in coordination with parents or guardians and program leadership. Refer concerns requiring clinical assessment or treatment to qualified professionals. Staff Guidance: Ensure summer staff understand student support expectations, approved arrangements, and when to escalate concerns. Inclusion & Belonging: Foster an inclusive environment in which students feel respected, connected, and comfortable seeking help. Follow-Up: Document support actions and follow up with