Client Suites Supervisor

JLL empowers you to shape a brighter way .   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. This Role: The Client Suites Supervisor is responsible for overseeing the day-to-day operations of the Client Suites and Executive Reception teams, ensuring the delivery of exceptional hospitality and client service experiences. Reporting to the Guest Services Lead, this role provides leadership, operational oversight, and workforce management to ensure seamless service delivery across all executive and client-facing environments. An Overview of the role: Operations Management ·         Oversee the daily operations of Client Suites and Executive Reception areas, ensuring exceptional service delivery and seamless client experiences. ·         Ensure all Client Suites floors, meeting rooms, and executive reception spaces are appropriately covered and maintained to a five-star hospitality standard. ·         Monitor service quality and identify opportunities to improve operational effectiveness and client satisfaction. ·         Resolve operational issues promptly and escalate significant concerns to the Guest Services Lead when required. ·         Maintain high workplace presentation standards and ensure compliance with workplace policies, procedures, and service standards. ·         Provide regular updates on operational performance, challenges, and improvement initiatives.

Leadership and Scheduling ·         Lead, coach, and motivate the Client Suites and Executive Concierge teams to deliver consistent, high-quality service. ·         Develop and maintain staff rosters to ensure comprehensive coverage across operating hours, executive support requirements, and special events. ·         Coordinate shift patterns, manage leave requests, and arrange coverage for planned and unplanned absences. ·         Monitor team performance and provide regular feedback and development opportunities. ·         Provide regular performance and workforce updates to the Guest Services Lead. Event and Meeting Coordination ·         Ensure all meetings, events, and executive hospitality requirements are delivered to the highest standard. ·         Ensure adequate staffing coverage for before-hours and after-hours meetings and events, coordinating extended shifts where required. ·         Support VIP visits and executive stakeholder engagements, ensuring an exceptional guest experience at all times. ·         Provide operational support and coverage for Executive Reception functions as required, ensuring consistent service standards across all client-facing areas. Training and Development ·         Design, implement, and deliver comprehensive onboarding and training programmes for new Client Suites Concierge team members, ensuring service standards are maintained. ·         Conduct ongoing coaching, skills development sessions, performance reviews, and mentoring to maintain team capability and service excellence. ·         Identify opportunities to improve team knowledge, hospitality skills, and operational effectiveness. ·         Document training progress and competency outcomes and provide regular updates to the Guest Services Lead. Reporting and Communication ·         Maintain regular communication with the Guest Services Lead regarding team performance, operational challenges, client feedback, and