Principal Transactional Excellence Leader, Quote-to-Cash, Commercial Excellence

Eaton's Corporate Sector is seeking a Principal Transactional Excellence Leader – Eaton Transaction System (ETS).  This is a founding, enterprise-level role at the center of the Eaton Transaction System (ETS), an initiative that extends the rigor of the Eaton Business System into Eaton's SG&A and transactional functions through process excellence, process intelligence, and AI-enabled transformation. Across Eaton's transactional ecosystem, inefficiencies often exist in close cycles, contract reviews, approval workflows, reporting handoffs, and countless information and decision flows that support the business. We are looking for a master practitioner who applies the same discipline and precision to improving these processes that world-class operations apply to manufacturing environments. This is a hands-on leadership role. You will identify broken processes, observe how work actually happens, redesign workflows alongside business stakeholders, and deliver measurable results. You will leverage process mining and analytics where possible and partner with Solution Architecture when technical solutions are required. Success is measured by business outcomes, not activity. What makes this role truly senior is its enterprise scope. In addition to driving improvements across the Quote-to-Cash, Commercial Excellence (Q2C) value stream, you will help establish the transactional excellence standards that define the "One Eaton Way" across all transactional value streams. You will combine Lean process design with agentic AI, ensuring people lead the work while automation and intelligent agents handle repeatable activities. As a founding member of the ETS Office, you will help enable Global Process Owners, establish enterprise standards, and drive measurable improvements in user experience, cycle time, productivity, quality, and SG&A efficiency.

Enterprise Transformation & Process Excellence •    Lead end-to-end process improvement initiatives across corporate and transactional functions, from problem identification through sustained results. •    Assess current-state processes using observation, stakeholder engagement, process mining, and data analysis to identify waste, variation, rework, and ineffective handoffs. •    Establish process visibility, measurement integrity, and accurate performance baselines; identify previously unmeasured work. •    Drive root-cause resolution by improving upstream process conditions, not downstream symptoms. •    Apply Lean Six Sigma methodologies (DMAIC, DMADV/DFSS) to improve and redesign transactional workflows. •    Perform root-cause analysis, evaluate process capability, validate outcomes, and implement sustainable controls and governance. •    Partner with process owners and Solution Architecture teams to align process, technology, and system capabilities. •    Quantify business impact through improvements in cost, quality, speed, risk, and productivity. •    Coach leaders and teams in continuous improvement disciplines and capability building. Enterprise Standards & AI-Enabled Workflows •    Define and maintain enterprise transactional standards and exception-management protocols across Quote-to-Cash, Commercial Excellence (Q2C). •    Design AI-enabled and automated workflows that follow a standardize-before-automate approach and Lean principles. •    Collaborate with Solution Architecture to maximize existing platform capabilities before pursuing custom solutions. •    Partner with Process Intelligence teams to advance process mining, conformance monitoring, and performance analytics. Leadership & Capability Building •    Advise Global Process Owners and senior leaders on value-stream design, governance, and performance management. •    Support enterprise scorecards and value-realization frameworks tied to SG&A outcomes. •    Lead ETS training, certification, and practitioner development programs. •