Operations Expert – Asset Services Group - Associate

Job Title Operations Expert – Asset Services Group Corporate Title Associate Location Jacksonville, FL Overview   As an Associate in the Asset Services team, you will be responsible for receiving, acknowledging, and executing Client instructions to effect non-expiring Ad-Hoc conversions pertaining to both fixed income and equity securities, Mandatory and Voluntary Corporate Actions, and Income processing. In addition, you will document analytical processing data for upstream reporting and participate in upcoming run the Bank and change the Bank initiatives within the Asset Services team processing landscape. Stakeholders include Global Markets Investment Bank, Corporate Bank, middle office teams, the global Asset Services team, Global Technology teams, Relationship and Transaction Management Teams, and the Embedded Risk Team (ERT).

You A diverse and inclusive environment that embraces change, innovation, and collaboration A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days Employee Resource Groups support an inclusive workplace for everyone and promote community engagement Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits Educational resources, matching gift and volunteer programs What You’ll Do Process payments timely for all corporate action events to entitled holders and communicate payment terms timely and effectively Execute instructions via SWIFT and book-entry form via DTCC and Euroclear, as well as physical securities processing via US Agents Balance transactions for events and resolve exceptions, including calculation and reconciliation of books and records and proper break management of depot and nostro accounts Make election-process decisions on how to apply obligations against available inventory, including proprietary inventory, street obligations, or short positions, recognizing potential reputational and relationship impact with each counterpart Ensure timely and effective escalation to Asset Services management when transactions may create risk for Clients and the Firm, while building and managing relationships with Asset Services local and global staff, management, and colleagues across other Bank functions Facilitate communication between Bank groups, Agents, and Depositories; support Asset Services innovation strategies, UAT planning, user training, implementation, and production verification; act as a role model for new employees by supporting early integration; and develop detailed business knowledge of the various teams and processes within Asset Services, including Mandatory and Voluntary Corporate Actions, Dividends, Custody, and Tax Utility teams Skills You’ll Need Bachelor’s Degree from an accredited college or university (or equivalent) Relevant experience in a banking or financial services processing environment Expert-level analytical skills, flexible regarding production problem solving Excellent communication skills (verbal and written), fluent in English (written and verbal) as appropriate Proven ability to leverage AI tools to enhance productivity, optimize workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs Skills That Will Help You Excel Ability to work in fast paced environment, keep pace with technical innovation and maintain a broad understanding of the product offering Open minded, able to share information, knowledge and expertise with peers & team members Relationship management and influencing/negotiation skills – to be able to manage relationships with team members including those located remotely Experience processing voluntary instructions and/or mandatory corporate actions with detailed knowledge of Corporate Actions processing via DTC, Euroclear and Agents Expectations It is the Bank’s