Consulting Project Principal Consultant

Being a Principal Adoption Manager at Oracle Health dedicated to establishing a healthy portfolio for our Adoption Consulting space, you will lead successful engagement delivery efforts for clients to maximize adoption, efficiency, and satisfaction within the EMR.

Job description displayed in the job posting

We’re on a journey to advance how health happens with technologies that empower patients, support clinicians, inspire innovation, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.

It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care.

We want people just as dedicated as we are to improving health equity and delivering quality care across the globe. If you’re excited about making healthcare more human, you’ve come to the right place.

The Strategic Analytics and Adoption Team is looking to expand with a new Principal Adoption Manager.  As a Principal Adoption Manager, you lead successful adoption delivery engagements for customers to maximize end-user efficiency, and satisfaction. You will analyze and present data to identify areas of opportunity, lead internal and external customer stakeholders to develop and execute complex adoption plans, and achieve customer goals. You will localize the customer support plan by understanding adult learning principles, and leveraging behavior change techniques. A successful Adoption Manager will manage financials, operations, and other capital for complex projects based on contract terms, and propose resolution strategies for project risks, escalating as appropriate. As a leader on the team, you will analyze and report to internal and external customer stakeholders on progress, key performance indicators, and value achieved.

Our vision is to improve client outcomes through strategic consulting resulting in better caregiver and patient experience. We are excited for you to join our innovative team!

Career Level - IC3L

Analyze user experience and other customer outcomes data, and incorporate organizational change techniques and adult learning principles to develop adoption plans for large and/or multi-tenant customers

Lead internal and external customer stakeholders to influence and execute adoption strategies to achieve customer objectives

Build and strengthen relationships with customer C-suite and key decision makers to promote a positive caregiver experience

Oversee and deliver overall project scope and manage financials and other project operations for large and/or multi-tenant customer engagements

Identify and surface recurring project issues and risks, conduct root-cause analysis, and develop remediation strategies; serve as an escalation point for others as needed

Direct, motivate, and develop adoption associates responsible for customer deliverables

Create onboarding and continuous education strategies for internal, third party, or customer resources delivering adoption support and contribute to content as a SME for the larger community

Partner with customers to build and implement multi-modal customer education and continuous support programs

Conduct and deliver detailed analysis and reporting to internal and external customer stakeholders, including identification of new or ongoing areas of opportunity and recommendations for future projects to drive organizational improvement

Train and mentor associates within the analytics and adoption community; influence and contribute to the development and enhancement of processes and best practices

Must be able to obtain and maintain a federal clearance (US Citizen)

Willing to work additional or irregular hours as needed and allowed by local regulations

Work in accordance with corporate and organizational security policies and procedures, understand personal role