EU FBA Specialist, EU FBA SC Support Ops

With Fulfillment by Amazon (FBA), Amazon’s new and innovative service offering, any merchant can send inventory directly to Amazon, where it is stored and managed in one of our modern, secured facilities. Merchants may list items for sale on Amazon or use other sales channels such as their own website or third party shopping/ auction websites. When orders are received, Amazon will professionally pick, pack and ship the product direct to a merchant’s customer. In addition, Amazon takes full responsibility for servicing the internal and external customers and stakeholders offering end-to-end fulfillment and customer service experience. FBA Ops/ Supply chain team is responsible to provide right solution to the our partnering teams, sellers and vendors. This team handles queries and unblock the queries received from internal and external stakeholders Key job responsibilities • Managing communication with Amazon Vendors and partnering teams related to inventory inbound, shipment, damages and losses occurred during liquidation process; • Investigating root causes of Vendor disputes and making refund decision based on existing processes and analyzed data; • Dive deep to unblock process related blockages or to support partnering teams handle escalations from senior leadership or sellers directly. • Configuring inventory allocation for Amazon Vendors in the system on regular basis based on their volume capacity bidding; • Cooperating with other departments and stakeholders closely (e.g. Legal, FC POCs, Program Manager, Product Manager, Partner Manager, Tech team, BI team) to improve an overall quality of decision-making and services provided by Amazon; • Managing SP-Support escalation tickets and identifying the gaps in SP-Support investigation SOP or Seller facing Help Pages, and then work with business stakeholders to update SP-Support SOP or Seller Help Page; • Constant internal investigation process optimization to improve productivity.