Senior Manager, Technical Delivery and Quality

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:   Grade: Management Technical 714 Pay Range: $151,800.00 - $250,500.00 Job Description Access Education Services (AES) is building the future of technology delivery in higher education services. As a separate legal entity and subsidiary focused on supporting the student journey across enrollment, financial aid, student support, technology services, career services, and alumni engagement, AES is transforming how technology teams deliver value. We are seeking a Senior Manager, Technical Delivery and Quality to lead a team of Technical Program Managers and Quality Engineers responsible for delivering strategic initiatives with predictability, transparency, and quality. This is a highly visible leadership role that sits at the intersection of product strategy, engineering execution, and business outcomes. The ideal candidate combines deep program management expertise with strong technical acumen, understands modern software delivery practices, and can lead through data, influence, and operational excellence.This role executes the planning and operating rhythm for the delivery organization, including quarterly and fiscal year planning, commitment management, and monthly/quarterly business reviews. The Senior Manager manages to headcount and budget targets while maximizing team capacity and delivery throughput.

Lead and develop a team of Technical Program Managers and Quality Engineers responsible for delivering strategic initiatives across the software development lifecycle. Manage delivery flow across value streams, identify bottlenecks, mitigate risks, and optimize throughput to improve execution outcomes. Drive planning and operating rhythms, including quarterly planning, annual planning, commitment management, capacity planning, and resource allocation. Partner closely with Product, Engineering, and business leaders to translate priorities into executable roadmaps, milestones, and delivery commitments. Establish and continuously improve delivery and quality standards, frameworks, metrics, and best practices across the organization. Monitor delivery performance using key operational metrics, communicate status and forecasts to leadership, and drive accountability for outcomes. Act as the primary escalation point for delivery challenges, coordinating mitigation plans and resolving impediments that impact execution.

Bachelor's Degree in a related field, or relevant work experience and certification(s) 7+ years managing programs and projects 3+ years leading and managing people and teams Program Management Professional (PMP) certification or equivalent Proven leadership ability to organize, coordinate, and direct teams while driving