Senior Associate, Product Manager - Third Party Offers

Senior Associate, Product Manager - Third Party Offers Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Why Team Customer Resiliency There has never been a better time to work at the heart of Capital One’s mission.  After a frenzied few years reacting to the COVID pandemic’s up-ending of millions of customers’ lives, the Card Customer Resiliency team has embarked on an unprecedented journey to modernize our technology, elevate the voice of our most vulnerable customers, and innovate rapidly to define industry norms of what caring for customers truly means.  Every member of our team is united in our passion to treat customers with dignity, clarity and respect. We build the experiences that allow struggling customers to responsibly manage their debt and understand what is best for them in the long-run.   Approximately 1 in 4 adult Americans has a Capital One or Discover Card at any moment in time.  Due to the excellence in underwriting, we provide credit access deeper than any of our competitors.  Over 30 million of our Card customers typically go delinquent in a given year, the largest pool of DQ customers in America.  Our team cares for these customers in their most vulnerable moments, including job loss, healthcare troubles, natural disasters, and other major life events that lead to financial hardship.  Managing credit risk isn’t just about understanding access to credit but holistically understanding what happens when that access doesn’t take the path intended.

Offers Our offer programs serve as the vital framework through which we empower customers to resolve outstanding balances, frequently by extending significant concessions to those facing the most acute financial pressures. With millions of individuals engaging with these programs annually, your work will directly impact a massive population, guiding them through periods of instability toward a future of sustainable credit health. As a Senior Associate Product Manager leading Third Party Offers, you will focus on delivering targeted offer programs that support customers working with external partners across every stage of their lifecycle. These critical programs provide tailored solutions and concessional support to individuals navigating complex financial recovery paths through external channels. Your work will directly shape how we extend our reach to assist populations in need of structured debt resolution. Operating at the intersection of strategy and execution, this position is dedicated to architecting functional enhancements and destination-state capabilities within our third-party offers ecosystem. You will drive the evolution of partner-facing offer experiences, prioritizing seamless integrations, transparency, and flexible capabilities that empower customers to successfully resolve their balances. In this role, you will serve as the product lead for a fully-staffed engineering squad, championing agile delivery to bring these high-impact solutions to market. We are driven by a singular ambition: To empower customers to get back on track with proactive and personalized programs that support any point in their financial journey. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas : Human Centered   You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design You'll breakdown business epics into features and further into user stories, driving your