Lead Technician, Tech Svc Sup

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit WestRock packaging machinery for Pacific Northwest. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshootin g and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit WestRock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit WestRock service technicians. The Ideal candidate would live in the Portland, OR or Seattle, WA area: The salary range for this position is $56,625 $94,375 annually, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process. You may apply online at [1] www.westrock.c om/company/car eers and the application window is expected to close by 4/30/26 How you will impact WestRock: * Provides on-site customer services including installations, preventative maintenance, audits, and troubleshootin g. * Provides accurate and timely service, audit, installation and expense reports. * Provides input/feedback for continuous improvements and changes. * Provides installation and commissioning support for new machines in customer's facilities. General Functions, Skills, and Responsibiliti es * Installation and servicing of Smurfit WestRock Packaging Machinery * Lead others in the installation and servicing of Smurfit WestRock Packaging Machinery * Support of equipment both mechanically and electrically * Troubleshootin g of equipment both mechanically and electrically * Trouble resolution of both mechanical and electrical issues across multiple machinery platforms * Sell services and parts based on audits * Training of lesser experienced technicians in auditing of machinery * Support machinery production in Atlanta as needed * Possibility of supporting machinery production in Chateauroux, France, Canada, Mexico, or South America as needed * Schedules are often dictated by customer requirements * Report to regional service manager daily * Conduct an exit interview with customer prior to leaving the job * Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc * Complete expense reports at the conclusion of each job * Follow Smurfit WestRock and customer work/safety rules while in customers facility * Maintain working relationship with fellow employees and customers * Training of operators and mechanics in safe operation, changeovers, and PM procedures. * Training of Smurfit WestRock technicians in safe operation, changeovers, and PM procedures. * Complete FAT/PDI (acceptance testing) of machines as needed * Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1 *