Lead Engineer- Product GRC (SaaS -Technical Compliance & Automation)

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Job Title :  Lead Engineer - Product GRC (SaaS -Technical Compliance & Automation) Location:   Budapest / Remote Hungary   At Genesys , we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?   About Genesys Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. With a strong track record of innovation and a never-ending desire to be first, Genesys is named as a leader in The 2023 Gartner® Magic Quadrant™ for CCaaS .

As the Lead Engineer– Product GRC , you will be a key member of the GRC working closely with the Information Security and Privacy team responsible for driving governance, risk, and compliance (GRC) programs across our product and cloud environments, applying industry best practices.   You’ll act as the bridge between security , engineering, product, and legal / privacy teams, ensuring that governance controls and risk management practices are seamlessly embedded into how the company builds, operates, and delivers its products. This role suits a n experienced GRC professional with solid, hands-on experience running compliance and risk programs, who can translate regulatory and framework requirements into practical, scalable controls grounded in industry best practices. Major Responsibilities/Activities   Key Responsibilities 1.    Governance, Risk & Compliance Proactively evaluate and advise the business on new and evolving certification programs, regulatory requirements, and technologies. Own the GRC roadmap for SaaS operations, aligning with frameworks and standards and regulatory requirements like SOC 2, ISO 27001, ISO 42001, NIST CSF, HIPAA, HITRUST, ENS, HDS, GDPR etc. Design and implement scalable compliance workflows and processes that support cloud and product operations, in line with industry best practices. Collaborate with Legal, Privacy, and Security Engineering to ensure controls support regulatory, contractual, and data privacy requirements. Develop and maintain policies, standards, and risk frameworks that reflect both business needs and evolving threat landscapes. 2.    Technical Compliance & Automation Lead the automation of evidence collection, control testing, and compliance monitoring using GRC and workflow management tools.   Work with engineering and product teams to embed compliance checks into the software development lifecycle, applying policy-as-code and other industry best practices where appropriate. Conduct compliance validation of product and cloud architecture, access management, data protection, and logging controls. Build and maintain dashboards and KPIs for continuous visibility into compliance posture. 3.    Risk