Staff Engineer Laboratory Operations - Client Technology

​ SUMMARY/JOB PURPOSE The Staff Engineer – Client Technology is an experienced engineer responsible for full ownership of an IT solution or capability. This role is entrusted with powerful tools and platforms to deliver scalable, secure, and automated solutions that enhance the client experience. Implements and refines human-verified, AI-enabled workflows for improved reliability, reporting, and operational consistency, while maintaining security and audit compliance. Owns AI-assisted workflow performance (accuracy, repeatability, and operational impact) and drives continuous improvement through telemetry and feedback loops. ESSENTIAL DUTIES/RESPONSIBILITIES Product Strategy & Roadmap: Own the full lifecycle of an IT product or capability, leading the approach to design, development, deployment, maintenance, backup and support Responsible for product OKRs and quarterly roadmap progress Maintain an AI-assisted workflow backlog for the owned capability (use cases, guardrails, measurement, rollout plan) and incorporate learnings into OKRs and roadmap progress Product Development & Delivery: Resolve complex technical problems and drive engineering solutions in the product area Administer IT systems and tools with a high degree of complexity Develop a strategy to update all endpoints in the product area, utilizing AI-assisted planning and communication, where approved, to minimize disruption while adhering to security requirements and maintaining human approval for executing changes Leverage Agile principles for product planning and capability delivery Establish and maintain a security posture for assigned products or capabilities Stakeholder Management & Cross-Functional Collaboration: Collaborate with cross-functional teams to implement and validate solutions as needed Meet with stakeholders and incorporate feedback into the product roadmap through multiple means and channels Operational Excellence, Quality & Compliance: Drive operational excellence in the product area, working proactively to identify areas of improvement Document architecture, configurations, and operational procedures Lead incident response, root cause analysis, and resolution for critical system issues Design and maintain AI-assisted workflow steps (human-in-the-loop) that connect knowledge, tickets, and diagnostics to reduce mean time to resolution while preserving safe execution Define quality gates for AI-assisted workflows (validation steps, rollback criteria, audit logging expectations) and review performance regularly to prevent drift Treat prompts, runbooks, and knowledge artifacts as production assets (versioned, reviewed, and improved based on incident trends) Performs other duties as assigned Complies with all policies and standards SUPERVISORY RESPONSIBILITIES No supervisory responsibilities. EDUCATION/EXPERIENCE/KNOWLEDGE/SKILLS & ABILITIES Education Associate’s degree and 9 years of experience; or Bachelor’s degree in a relevant field and 7 years of related experience; or Equivalent combination of education and experience. Technical certification may be required Experience Demonstrated experience owning and administering complex IT products or capabilities Experience developing secure, production-grade scripts and automations Experience with supporting IT products in a cross-functional environment Familiarity with IT security frameworks and best practices Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM) Knowledge, Skills and Abilities Required: Deep technical expertise in a client technology domain (e.g., endpoint management, laboratory technologies, etc.) Strong troubleshooting skills across integrated systems and platforms Experience designing and implementing technical solutions aligned with business needs Proficient in automation, monitoring, and reporting tools Ability to influence process improvements and contribute to strategic planning Advanced knowledge of product-centric and agile framework