AI Platform Architect - Principal

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

USAA is seeking a Principal AI Platform Architect to lead the strategy, architecture, and evolution of our enterprise AI platform. This role will define scalable, secure, and compliant AI capabilities that enable generative AI, agentic AI, machine learning, and advanced analytics across the enterprise. Partnering with senior business and technology leaders, you will establish architecture standards, governance frameworks, and platform roadmaps that accelerate innovation, drive adoption, and deliver business value through responsible AI at scale. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, or Phoenix, AZ. Relocation assistance is not available for this position.

Collaborates with business and IT stakeholders to understand and finalize strategy, requirements, measures, risks and controls across multiple domains considering cross stream impacts. Utilizes expertise and research to coordinate with domain architects in the creation of technology decisions with relevant architecture artifacts and proactively apply architecture thinking to conceive evolutionary strategies and roadmaps that can accelerate current capabilities across multiple business functions or IT domains. Cultivates productive and trusted relationships with front line business executives and IT stakeholders, to provide leadership and guidance to influence and shape priority, funding and execution of architecture solutions and direction for multiple domains and/or portfolios. Executes and assists in review of formal assessment of domain applications in collaboration with business and application owners to identify strengths, weaknesses, opportunities, threats and risks. Advises executive level business owners of proposed courses of action. Provides assessment summary content to the CTO for presentation to the board. Defines and documents architecture standards, principles, and policies for and across multiple domains to ensure architectural compliance of technology solutions. Use risk assessment methodologies to draft/evaluate and approve/reject waivers to architecture standards. Participates in activities that support the USAA technology ecosystem such as Program Increment planning and assistance in troubleshooting of Availability Command Center incidents to resolve complex production issues related to multiple technology domains. Provides professional and technical mentorship for experienced architects, engineers and IT community colleagues in an open, respectful, flexible and empathetic manner. Recommends mentoring opportunities specifically to create team redundancy and backfill ability. Leads the technical design and definition of systems, services, and dataflows across multiple domains and/or portfolios. Executes architecture practices and processes by ensuring timely completion of deliverables, driving and sponsoring enhancements. Maintains external relationships with contacts on industry organizations and government boards and vendors in the marketplace related to a business function or technology domain. Achieves one or more of the following external eminence activities: obtaining professional and industry technical certifications, presenting at