Principal Product Manager - Access Control

Be the one building AI-powered experiences where they matter most.   At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.   Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Overview: Genesys is seeking a strategic and customer-focused Principal Product Manager to join the Access Control product team and help shape the vision, strategy, and execution of Access Control capabilities across the Genesys Cloud platform. This role will focus on key areas of authorization, permissions, governance, and administrative experiences that enable enterprises to securely scale their customer experience operations. Reporting to the Senior Director of Product Management for Access Control, this role will partner closely with other product managers and cross-functional teams to deliver scalable and intuitive access management capabilities that balance enterprise-grade security with ease of use. The Principal Product Manager will own and drive specific areas of the Access Control roadmap while contributing to broader platform initiatives and long-term strategy across the team. This role collaborates closely with engineering, architecture, design, security, compliance, and go-to-market teams to define customer-centric solutions and improve platform governance experiences across Genesys Cloud. Success in this role requires strong product leadership, platform thinking, and the ability to influence and align stakeholders across distributed cross-functional teams. The ideal candidate brings experience building enterprise SaaS platform capabilities, strong customer empathy, and a passion for solving complex governance and security challenges. Location : Remote within Eastern or Central US Only Key Responsibilities: Define and execute the long-term product vision and strategy for Access Control and authorization capabilities across Genesys Cloud. Own the outcomes-based roadmap for roles, permissions, policies, governance, delegated administration, and enterprise authorization experiences. Re-imagine access control and governance experiences through AI-powered capabilities that improve usability, automation, intelligence, and administrative efficiency for enterprise customers. Partner closely with engineering and architecture teams to design scalable, secure, and extensible platform capabilities that support the evolving needs of enterprise customers. Collaborate with product teams across the Genesys platform to ensure consistent and unified access control experiences and frameworks. Bring innovative and forward-thinking approaches to solving complex security and governance challenges, with a mindset focused on simplifying experiences and modernizing enterprise administration. Engage with customers, partners, analysts, and field teams to understand pain points, validate opportunities, and prioritize high-impact solutions. Translate complex customer and compliance requirements into intuitive product experiences that simplify administration while maintaining strong security controls. Drive alignment across multiple stakeholders and teams to deliver large-scale platform initiatives and foundational capabilities. Define success metrics, measure adoption and customer outcomes, and use data-driven insights to continuously improve the product. Work closely with go-to-market, enablement, and customer success teams to support successful launches, customer onboarding, and adoption. Serve as a thought leader and subject matter expert internally and externally with customers, partners, and industry analysts for platform governance, authorization models, and enterprise access