ClubLife Concierge | Part-Time | University Club Alabama

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ClubLife Concierge | Part-Time | University Club Alabama

Location

US-AL-Tuscaloosa

Job Post Information* : Posted Date

8 minutes ago (8/9/2026 6:22 PM)

Job ID

2026-33886

Location Name

University Club Alabama

Category

Customer Service / Support

Type

Regular Part-Time

Location : Location

US-AL-Tuscaloosa

Job Post Information* : External Company Name

Oak View Group

Job Post Information* : External Company URL

https://www.oakviewgroup.com/

Location : Postal Code

35401

Location : Address

421 Queen City Ave

Job Post Information* : Post End Date

11/6/2026

Oak View Group

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The ClubLife Concierge will play an integral part of the Member Experience Team, supporting project work and goals. Creating remarkable experiences for our Club Members before, during, and after every visit. What we prioritize are Warm Welcome, Magic Moments and Fond Communications - Communicate ClubLife through all channels, and take care of Member's needs as it relates to reservations, inquiries, preferences, etc. Speak to members on various topics and promote Member events, gatherings, facilities, services, and experiences. Member engagement - relationship and report building with members and guests. Responsible for key ClubLife project work, i.e., execution of Birthday campaigns, reservations follow-up, invitation to signature events, etc. New member onboarding, a key focus on name recognition and connection with Warm Welcomes and Fond Farewells. This role pays an hourly rate of $15.00-$17.00 Benefits for Part-Time roles: 401(k) Savings Plan, 401(k) matching. This position will remain open until November 6, 2026

University Club Alabama exists to support its Members in living their best lives—on and off campus. Whether we're providing pregame dining for Crimson Tide fans, offering meeting space for a university department event, or hosting a milestone celebration for a Member, our club is deeply integrated with the heartbeat of campus life and the Tuscaloosa community.

Direct Members and Guests to their destinations within the club, provide business and concierge services to our Members, and be proactive in creating Magic Moments. Inform members and guests of club services, features, upcoming events, room locations, and amenities both in person and over the phone. Assist members in providing information for and scheduling appointments and reservations for club programs and services in accordance with club standards. Maintain the lobby, front entrance, workstation, and other surrounding areas clean and free of debris. Ensure supplies that may be needed by Members/Guests are stocked such as pens, notepads, etc. Accommodate member and guest requests for business services, including but not limited to faxing, copying, mailing, and other concierge services, owning the request from start to finish. Assist Member Experience initiatives such as, but not limited to, the Club Newsletter. Message on hold and the website calendar and various other projects, including event announcements, outbound calls to members, and other marketing collateral to promote. Member Services at the Club, always keeping materials current. Adhere to all company, club, and department standards of