Senior Manager NOC Network Operations

Department: Network Operations Control Our Company Promise We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

The Senior   Manager   NOC Network Operations supports Network Operations by providing Leadership, strategic direction, and operational oversight for the safe and efficient execution of Southwest’s network.   They’ll   Lead and develop Chiefs of Network and Network Superintendents, fostering a culture of Safety, accountability, continuous improvement, and collaboration while ensuring compliance with regulatory requirements and Company standards.   They’ll   partner across operational and support Teams to drive network performance, operational excellence, and initiatives related to technology, training, reporting, analytics, and operational strategy. The Senior Manager NOC Network Operations   leverages   strong Leadership, communication, and decision ‑ making skills to enhance reliability, improve efficiency, and support positive operational and Customer outcomes.   Additional Details:   The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would  be required  to work from our Dallas, TX Headquarters facility during business hours.   U.S. citizenship or current authorization to work in the U.S.  required  and no current or future work authorization sponsorship available.   We’re  committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. Model the Southwest Way Guide and lead Team Members using SWA talent management practices to coach, develop, and engage Employees Adhere to Company values and competencies to foster a Culture of inclusion, recognition, and support of a safe work environment Invest in Leadership and self-growth through participating in continuous learning and development Responsibilities Preside over all aspects of Network Operations including but not limited to, the establishment and modification of all policies, procedures, and training pertaining to the Network Operations Collaborate with other departments as it relates to NOC strategy and actions Audit Employee job performance to ensure accuracy and compliance with Company policies and government regulations Participate in the implementation of the Emergency Response initiatives Government and industry meetings to develop new processes Ensure Company performance metrics are met Collaborate with others on changes in policy to the Superintendents of Dispatch through the creation and distribution of Read before Dispatch bulletins and other guidelines Provide Leadership and direction of the Network Operations Control office to execution of the daily schedule is operated safely and maintained efficiently Monitor and ensure compliance with Network Operations guidelines, federal regulations, and Company policies May perform other job duties as directed by Employee’s Leaders Knowledge, Skills and Abilities Knowledge of business and management principles involved in strategic planning, resource allocation and leadership technique Expert knowledge of FAA and DOT regulations Knowledge of forecasting and strategic planning Skilled in effective communicator with excellent written, oral, and presentation skills Skilled in inspiring confidence among Employees, Peers,