Senior Software Engineer

The PALM Team (Proactive Alert Lifecycle Management) is part of Microsoft Security’s Identity division, focused on reducing time to detect (TTD) and time to notify (TTN) for service incidents across critical identity platforms. We build intelligent systems that proactively detect, triage, and communicate outages—empowering service owners and incident managers to resolve issues faster and more transparently. Our team leads the development of tools that streamlines incident investigation and response. We leverage machine learning to help on call engineers for better incident mitigation. We are deeply embedded in Microsoft’s AI transformation, applying large language models to simplify incident workflows and reduce cognitive load during live site events. Our work spans across public, sovereign, and government clouds, ensuring resiliency and compliance in diverse environments. PALM engineers operate at the intersection of reliability, security, and customer trust. We collaborate across disciplines to deliver scalable, resilient, and secure solutions that protect billions of users. Our culture values curiosity, ownership, and continuous improvement—whether we’re refining disaster recovery drills, enhancing telemetry, or designing the next generation of incident response tooling. If you’re passionate about building systems that make security simpler and more effective, and want to work on high-impact problems that shape the future of identity and reliability at Microsoft, PALM is the place for you. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Build and operate production-grade AI workflows, including investigation orchestration, context retrieval, search indexing, evaluation, and feedback loops. Drive adoption across Identity service teams by designing scalable onboarding, access-control, data-isolation, and lifecycle-management mechanisms. Define measurable success criteria and use telemetry, Kusto data, and structured evaluations to demonstrate improvements in investigation quality, reliability, and engineer time saved. Build and maintain AI-integrated tools. Drive a project through to delivery removing obstacles as needed to ensure success. Champion and drive improvements to team software engineering practices. Promote knowledge sharing and contribute to onboarding documentation for new engineers. Act as a participant in the on-call rotation to monitor service for degradation, downtime, or interruptions and perform complex incident management and problem resolution for the service.

Required Qualifications:  Bachelor's Degree in Computer Science or related technical field, or equivalent experience. Experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check:  This position will be required to pass the Microsoft background and Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Strong software engineering experience designing, implementing, and operating distributed, multi-tenant cloud services.  Demonstrated ability to lead ambiguous technical initiatives, make sound architectural decisions, and deliver across multiple teams and organizational boundaries. Proficiency with C# and Azure service development, including identity, authorization, managed identities, telemetry,