Federal Deployment Manager

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us! This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Your Career The Palo Alto Networks Xpanse Deployment Management team is responsible for the successful implementation, execution and relationship management of all national security engagements. This team sits between Sales, Product, and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features.  As a Deployment Manager, you will serve alongside mission-focused, cross-functional teammates to identify processes, product features, and deployment strategies that pave the way for Xpanse to scale quickly both within existing customers and to new customer bases. Deployment Managers will work with team members across Palo Alto Networks to continually improve product performance and impact, effect customer satisfaction and retention, and facilitate rapid feedback loops between the Product team and our users.

Onboarding Training users on the technical functions of the Expander and ILI platforms Conducting leadership briefings at customer sites to ensure understanding of Xpanse’s capabilities and engagement progress Definiting workflows, implementing Expander and ILI into existing toolkits, and understanding their most pressing challenges Embedding with the Federal civilian customer daily to maximize impact and operationalization Account Management Driving user engagement and adoption; understanding the unique bureaucratic environments in which the user operates Leading customer training with Xpanse products and services Managing relationships with user-level and executive-level stakeholders Providing analytical support at customer request; guiding customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander and ILI Technical troubleshooting (in collaboration with Engineering team) Serving as “customer advocate” with members of product management and engineering to improve our products Soliciting and documenting customer feedback using qualitative and quantitative methods  Writing and disseminating detailed engagement progress reports to relevant team members across the team Renewals and Expansion Working closely with Sales to facilitate contract renewals and customer expansions on products and services Qualifications Qualifications 4+ years of experience in technical client engagement and/or technical intelligence analysis Familiarity with government organizational structures Ability to systematically analyze challenges and drive measurable improvements in user adoption  Strong communication