Technical Support Specialist

This is where  your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.  Your Role at Baxter This is where you can make an impact. As a Technical Support Specialist within Care Communications, you will provide remote technical support for healthcare customers using Baxter communication and clinical technology solutions. You will troubleshoot hardware, software, networking, and server-related issues, document findings and resolutions, and partner with cross-functional teams to maintain system availability and support customer operations. Your work helps ensure reliable technology performance for healthcare organizations and their patients.

Provide remote technical troubleshooting and issue resolution for Care Communications customers. Diagnose and support networking, server, operating system, telephony, and application-related issues. Document customer cases, technical findings, troubleshooting steps, and resolutions in accordance with quality and regulatory requirements. Manage support requests through phone, email, customer portals, and other support channels. Escalate complex technical issues to engineering, Research & Development, or other support teams when required. Process customer service requests including parts replacement, case creation, and system support activities. Support a 24/7 customer environment through participation in rotating weekday and weekend schedules. Identify recurring issues and contribute to process, product, and service improvements.

Associate degree in Information Technology, Computer Science, a technical discipline, or equivalent work experience. 1+ years of technical troubleshooting experience in a remote support environment. Experience supporting networking, servers, operating systems, and enterprise IT infrastructure. Working knowledge of Microsoft Active Directory, Windows Server environments, and Remote Desktop technologies. Experience installing, maintaining, troubleshooting, or repairing IT equipment such as routers, switches, firewalls, wireless devices, servers, printers, and workstations. Knowledge of networking concepts, including VPNs, wireless networking, routing, switching, and security technologies. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all our employees, and we strive to be more transparent with our pay practices. To that end, this position has a base salary range of $64,000.00 to $88,000.00. The above range represents the expected salary range for this position. The actual salary rate may vary based upon several factors including, but not limited to, relevant skills/experience, time in the role, business line, and geographic/office location. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico) This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term