Site Reliability Engineer Sr - Wintel Engineer - Sun-Thurs 7AM-330PM EST

Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As Site Reliability Engineer within PNC's technology organization, you will be based in Pittsburgh, PA - Denver, CO - Cleveland, OH - Birmingham, AL or Phoenix, AZ. The shift schedule for this role is Sunday-Thursday 7AM-330PM EST -Respond to server patching, vulnerability remediation, and security compliance activities. -Administer and support Microsoft Windows Server environments across enterprise production and non-production platforms. -Troubleshoot operating system, performance, configuration, and service-related issues to maintain platform stability. -Provide incident response support, perform root cause analysis, and restore services during production outages. -Monitor infrastructure health, respond to alerts, and proactively identify operational risks. -Support VMware-hosted Windows servers and related virtual infrastructure technologies. -Develop and maintain automation solutions to improve operational efficiency; PowerShell scripting experience is a plus. -Participate in change management, disaster recovery testing, and resiliency initiatives to ensure service continuity. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.   PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Identifies and establishes ways of stabilizing environments and sites while assessing opportunities to drive engineering stability through the analytics and metrics. Responsible for site design consulting, platform management, and capacity planning. Defines, creates, and ensures that robust dashboards and monitoring systems are implemented. Identifies, coordinates, and implements SLAs and SLOs through the use of established robust monitoring for applications, service sites and platforms. Leads in analyzing metrics from operating sites and applications to assist in performance tuning and fault finding. Troubleshoots priority incidents and participates in blameless post-mortems. Understands our stack to optimize complex systems and user interactions, such as how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and capacity planning of services in production. Engages in testing strategy approaches and results, complex incident response and root cause analysis efforts, resolving underlying issues, driving continuous improvement in incident management process, and reducing mean time to resolution. Mentors and trains junior team members on best practices for infrastructure management and disaster recovery. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

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