Sr Manager Technology - Infrastructure Engineering Operations

Sr. Manager, Infrastructure Engineering Operations About Williams-Sonoma, Inc. Founded in 1956 and headquartered in San Francisco, California, Williams-Sonoma, Inc. is a Fortune 500, digital first, multi-channel specialty retailer. Our company vision is to own the home, and the places where our customers work, stay, and play. We bring the latest home furnishing trends to life for customers through the individual lenses of our ten distinct brands, each serving different life stages and rooms of the home and beyond. Our brands include Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, West Elm, Rejuvenation, Mark & Graham, GreenRow, and Dormify. We are committed to sustainability, continuously working to protect our planet, while building an open and collaborative culture across our organization. With more than 500 retail stores globally and multiple international franchise operations, technology is a core driver of our business strategy. We build and operate in-house platforms powering e-commerce, supply chain, merchandising, analytics, and customer experience ecosystems worldwide. Engineers at the Williams-Sonoma India Technology Center build and scale digital commerce platforms that power these global brands, serving millions of customers worldwide.

Overview The Sr. Manager, Infrastructure Engineering Operations will lead operational engineering teams within the India Technology Center responsible for Windows, Linux, Storage, Enterprise Tools, virtualization, and infrastructure platform operations. This role combines deep technical leadership, operational governance, engineering execution, automation enablement, and people management. The ideal candidate is an experienced infrastructure engineering leader who brings strong enterprise infrastructure expertise together with a passion for operational excellence, engineering culture, continuous improvement, and team development. This leader will play a key role in scaling modern infrastructure engineering practices focused on reliability, automation, observability, and end-to-end platform ownership. Working closely with global engineering leaders and peer organizations, this role will help establish consistent engineering standards, operational governance, technology roadmaps, and execution practices across geographically distributed teams. This role requires a technically strong leader who can actively engage in operational discussions, incident management, infrastructure strategy, engineering reviews, automation initiatives, and architectural decision support while also building and developing high-performing engineering teams. This role reports to the Director, Technology Solutions Infrastructure. Impact of the Role • Lead and scale high-performing operational engineering teams supporting enterprise infrastructure platforms. • Drive operational excellence initiatives focused on reliability, scalability, automation, observability, and engineering consistency. • Drive automation-first operational maturity by reducing repetitive manual effort and improving operational scalability. • Improve service reliability, Mean Time to Resolution (MTTR), monitoring effectiveness, operational documentation, and engineering consistency. • Establish a strong culture of operational ownership, collaboration, accountability, and continuous learning. • Lead operational readiness activities for peak retail periods and major enterprise initiatives. • Leverage AI-assisted operational engineering practices to improve troubleshooting, monitoring analysis, operational reporting, and engineering productivity. Technology Platforms You Will Work On • Windows • Linux • Virtualization platforms • Storage • Enterprise tooling • Automation platforms and frameworks • Infrastructure-as-code • ServiceNow • Observability platforms • Monitoring systems • Cloud platforms • Collaboration tools Key Responsibilities • Lead and scale